Dear Steve O.

Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For your order ***2777 we have shipped out, we will send an email to you to state the detail information.
And we have offered you the solution in the mail, could you please kindly check your account?

Once again we apologize for any inconvenience we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service