Dear Jennifer B.
We regret any inconvenience or frustration that we cause.

There are many positive reviews too.
DressLily is a leading international online fashion clothing and accessory store. Focusing on the very latest in affordable fashion styles, both attire and stunning accessories, we feature thousands of the newest product lines, providing maximum choice and convenience to our discerning clientele. We also aim to provide an extensive range of high quality, trendy fashion clothing together with a professional dedicated service to our valued customers from all over the world.
Please contact us if you have any issues.
Here is link: http://support.dresslily.com/
Best Regards
Dresslily Customer Service