DearSusan G.

Thank you for your message.
We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave
You may check our certificates on the main page http://www.dresslily.com/
We are aware that we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.

Please let me know if you have any questions, we are always here to help.
Here is link: http://support.dresslily.com/

Thank you for your understanding.
Best Regards
Dresslily Customer Service

My experiences with them have bn great... l have not had a problem... what happened on your case?

Good question.