Yes. Last year I bought a dress from DressLily for $58 and never received it. I contacted them several times and never received a response. This seems to be a problem with a lot of customers. How can I get my money back?

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Yes. Last year I bought a dress from DressLily for $58 and never received it. I contacted them several times and never received a response. This seems to be a problem with a lot of customers. How can I get my money back?

asked by Heidi R. on 12/9/16

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CustomerService R. [DressLily Rep] · Answer 1 · 2017-01-03T02:58Z

CustomerService R. [DressLily Rep]

on 1/3/17

Dear Heidi,

We are sorry to hear this delivery issue.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
Please kindly indicate the order number to our support center or at support@dresslily.com. We will check it for you.

Best regards,
Dresslily Customer Service

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DressLily Questions & Answers

Yes. Last year I bought a dress from DressLily for $58 and never received it. I contacted them several times and never received a response. This seems to be a problem with a lot of customers. How can I get my money back?

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