DressLily Questions & Answers

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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

What is the quality of the products?

Answer:

Just read the FEW reviews where people actually got the items they ordered that's all you need to do. They are cheaply made, poor quality, sizing issue and scam artists people. Low lifes.

By peek b.
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Question:

I notice in the reviews that the sizes ore off. do you run too small or too large?

Answer:

Don't do it. Stay away from this company. They are scammers.

By Christine M.
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Question:

How long does it take for an item to ship? i ordered on 6/8/15 thanks!

Answer:

It will take months and months and months... If you're lucky.

By Christine M.
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Question:

Am about to pay but i think i shouldn't because of the views am reading i don't want to regret later

Answer:

Agree. Don't do it! I ordered a dress over a month ago and still have not received it. They then told me that it will take another 45 days to receive it, when on the website it states it only takes 7-14 days from the time your order it. Super unethical and unprofessional. Don't do it, you'll regret it! I do!

By Courtney I.
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Question:

I need to know when i get my order going on vacation next thus. may 21

Answer:

I wouldn't count on it. I ordered mine in March and still haven't received it

By Angela C.
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Question:

Answer:

I AGREE! They are AWFUL! Save your money and go to your local mall. This is oversease (China) and you will never get it!

By norma m.
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Question:

If i am a size medium what size should i order from dress lilly?

Answer:

DON'T be a fool and be sucked in like the rest of us who is still waiting months to get out items.

By norma m.
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Question:

Answer:

Customer service was not helpful to me at all They promised a refund on my paypal account which I don't have. I wrote to them and heard nothing else.

By Judy Z.
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Question:

I usually wear a size xs or s in us sizes, what should i shoot for on this site? i can't find any info on the site itself.

Answer:

A: Dear Marla M., Thank you for contacting dresslily. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Let me know if you need more help. Dresslily Customer Support Team

By CustomerService R.,
Question:

How long is delivery need a dress by friday

Answer:

A: Dear Sharon B., Thank you for contacting DressLily. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. DressLily Customer Support Team

By CustomerService R.,

Can’t see your question? Ask to get answers from the DressLily staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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