DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

I am usually a size 3xl in outfits that i purchase i also ordered a black sweater dress the same size 3xl will this fit me I am usually a size 3xl in outfits that i purchase i also ordered a black sweater dress the same size 3xl will this fit me

Answer:

Dear Lisa n, Thank you for your message. Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasing. Thank you for your support. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

My wife ordered aug 11, order # l170811155850769have notreceived My wife ordered aug 11, order # l170811155850769have notreceived

Answer:

A: Dear Dale B, Thank you for your inquiry. The shipping time depends on the shipping method you choose when you place the order. For more details please check here: https://www.dresslily.com/m-article-id-39.htm Many thanks, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

The quality of their wigs are they good or bad quality. The quality of their wigs are they good or bad quality.

Answer:

Dear Sandra B, Thank you for your message. Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices. You can contact us in this link if you still has any issues: https://support.dresslily.com/faq/index/index?st=1 Thank you for your patience. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Want to know about the quality of their synthetic & human wigs Want to know about the quality of their synthetic & human wigs

Answer:

Dear Sandra B, Thank you for your message. Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices. You can contact us in this link if you still has any issues: https://support.dresslily.com/faq/index/index?st=1 Thank you for your support. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

How long do you normally take to ship to the us? How long do you normally take to ship to the us?

Answer:

Dear JUDITH h, Thank you for your inquiry. The shipping time depends on the shipping method you choose when you place the order. For more details please check here: https://www.dresslily.com/m-article-id-39.htm Many thanks, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Dhl says they tried to deliver 5 times, but we got only one notice. then they said today 1:30 to end of day. then called and said they can't do toda Dhl says they tried to deliver 5 times, but we got only one notice. then they said today 1:30 to end of day. then called and said they can't do toda

Answer:

Dear Helene C, We are really sorry for all the inconvenience. Could you please contact us with your order number and your email address in this link: https://support.dresslily.com/faq/index/index?st=1. We look forward to hearing from you, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I've seen a lot of bad reviews about clothing. has there been any problems with wall tapestries or floor stickers?

Answer:

Dear Brittany M, Thank you for your inquiry. Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices. Please feel free to contact us if you have any issues in this link: https://support.dresslily.com/faq/index/index?st=1 Thank you for your time. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

You have horrible reviews. why should i order from you? You have horrible reviews. why should i order from you?

Answer:

Dear Nik E, We are really sorry for the inconvenience. Please rest assured we are a reliable website to shop from. Please contact us if you have any issue in this link: ttps :// support. Dresslily. Com/faq/index/index? St=1 Thank you for your time. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Tried to order to ship to the us - says you don't ship to this country - tried to call number on site, says it's diconnected Tried to order to ship to the us - says you don't ship to this country - tried to call number on site, says it's diconnected

Answer:

Dear Tami V, Thank you for your important feedback. Please call us in our working time. We ship out to all over the world including your country. Please feel free to contact us if you have any issues. Thank you for your effort. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

If a return is necessary, who pays for shipping? If a return is necessary, who pays for shipping?

Answer:

Dear Jenn, Thank you for your inquiry. It depends on the issue caused on which side. If it belongs to 3 days DOA, we will pay the shipping fee. If it is customers' fault, such as order a wrong item, the shipping fee will be on customers' side. For more details, please kindly check our warranty here https://www.dresslily.com/m-article-id-80.htm Thank you for your understanding. Dresslily Customer Support Team

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
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