DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

How come you have pay shipping cost if your page says free shipping worldwide How come you have pay shipping cost if your page says free shipping worldwide

Answer:

Dear Judy, Thank you for your inquiry. Free shipping apply to specific products and certain destinations. To find free shipping items: http://www.dresslily.com/free_shipping-products.html. Please note that free shipping is only available for flat rate shipping. We also offer expedited shipping and you can select it during check out. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I want to get a refund for order #ll1705041041450511 every time i try to log in, it kicks me back out. the items i ordered are not true to size!!!! I want to get a refund for order #ll1705041041450511 every time i try to log in, it kicks me back out. the items i ordered are not true to size!!!!

Answer:

Dear Barbara, We are sorry to hear that there is sizing issue on your order. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. We have sent you a message via our Support Center. Please kindly login to your account and reply to us there. We look forward to your reply, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I made 2 orders back in march and have yet to receive them. i have tried contacting them, but no success. nobody ants to talk, well they will talk to someone if they keep this up. i want my packages and extra for what i'm being put through.......is this a scam?????? I made 2 orders back in march and have yet to receive them. i have tried contacting them, but no success. nobody ants to talk, well they will talk to someone if they keep this up. i want my packages and extra for what i'm being put through.......is this a scam??????

Answer:

Dear Sarrah, Thanks for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/ All of our items have varying shipping times based on the shipping method chosen by the customer during check out. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. Please indicate your order number to our support center here https://www.dresslily.com/m-article-id-12.htm We will check it for you and reply you within 24 hours. Thank you for your cooperation. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I didn't receive my package today I didn't receive my package today

Answer:

Dear Whitney, We are sorry to hear that you have not received your package. Please kindly tell us your order number to our support center. We will check it for you there. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Your dresses are marked medium, large, extra large and double extra large. the only size chart i could find lists number sizes for women, making it useless. do you have a size chart that shows how they coordinate? Your dresses are marked medium, large, extra large and double extra large. the only size chart i could find lists number sizes for women, making it useless. do you have a size chart that shows how they coordinate?

Answer:

Dear Kari, Thank you for your inquiry. We have the detailed size chart on our product page. Go to the product page, scroll down, the Size Chart is in the product description. Please select the size that matches your own measurements. If there is any further inquiry, please contact us on our support center here https://www.dresslily.com/m-article-id-12.htm Best regards. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Yes my order was shipped almost a month ago will like to know when i will receive it . Yes my order was shipped almost a month ago will like to know when i will receive it .

Answer:

Dear Cynthia, Thank you for your inquiry. With standard shipping or expedited shipping, there will be a tracking number for your order. You can use it to track your order online. Please tell us your order number to our support center so that we can check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

When i pay with d points ,do i have to pay real money When i pay with d points ,do i have to pay real money

Answer:

Dear Olivia, Please kindly note that the points can be a part of the payment. Learn more about points from http://www.dresslily.com/m-article-id-86.htm If there is any inquiry, please contact us on our support center. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Why do you have such poor reviews? why customers do not receive their orders? Why do you have such poor reviews? why customers do not receive their orders?

Answer:

Dear Carrie, Thank you for your concerns. We know there are some negative reviews on our page. Most of them are complaining about orders that are still processing or not received yet. But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Yes, you have terrible reviews when you are googled. why don't customers receive the items they ordered? before i order from you i like to know this. Yes, you have terrible reviews when you are googled. why don't customers receive the items they ordered? before i order from you i like to know this.

Answer:

Dear Carrie, Thank you for your concerns. We know there are some negative reviews on our page. Most of them are complaining about orders that are still processing or not received yet. But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Can items the wrong size be exchanged? Can items the wrong size be exchanged?

Answer:

Dear Thomas, We regret to hear that you are having sizing issues. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please refer to our support center with your order number. We will offer solution for you there. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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