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Here’s what consumers have asked with answers from DressLily staff and previous consumers.
Dear Maria, Thank you for your inquiry. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number. You may then check the status of your item on this site: http://new.17track.net/en. We have sent an email to you with the details. Please kindly log in your account and check it. Best regards, Dresslily Customer Support Team
Dear Caroline, Thank you for your question. Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please contact us on our support with your order number. Thank you. Dresslily Customer Support Team
Dear Kat, Thank you for your question. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Thank you for your understanding. Dresslily Customer Support Team
Dear Terrie, Thank you for your inquiry. Please note that all our items have varying processing times that are clearly marked on the product page. The total time it will take to receive your item is the processing time plus the shipping time. Please contact us on our support center about the details. Thank you for your support. Dresslily Customer Support Team
Dear Pauline, We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/ Please kindly confirm if you have submitted different emails account to log in. For more details, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Thank you. Dresslily Customer Support Team
Dear Debraa, Thank you for your concerns. We know there are some negative reviews on our page. Most of them are complaining about orders that are still processing or not received yet. But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm Please tell us your order number to our support center. We will check it for you. Best regards, Dresslily Customer Support Team
