DressLily Questions & Answers

Dear Penny, Thank you for your inquiry. Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper. Therefore, please hold on for a few more days and try again later. For more details, please contact us on our support center with your order number. Thank you for your support. Dresslily Customer Support Team

Dear Lizbeth, Thank you for your inquiry. We have a Size Chart displayed on each product page. Go to the product page, scroll down, the Size Chart is in the product description. Please select the size that matches your own measurements. If there is any further inquiry, please contact us on our support center. Dresslily Customer Support Team

Dear Nyla, Thank you for your inquiry. Please kindly log in your account on our website and find out your order in "My orders". Thank you for your support. Dresslily Customer Support Team

Dear Ruth, Thank you for your concerns. We know there are some negative reviews on our page. Most of them are complaining about orders that are still processing or not received yet. But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm Thank you for you support and understanding. Best regards, Dresslily Customer Support Team

Dear Bonny, Thank you for your order. We have sent a message with solutions to you via our ticket center. Please log in your account and check it. We are awaiting your reply there. Best regards, Dresslily Customer Support Team

Dear Josephine, Thank you for your message. Please note that we are a proper registered company that has been run many years. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.dresslily.com/ For each issue on the order, we do solve them and offer the solutions to the customer. If you have any inquiry, please contact us on our support center. Thank you. Dresslily Customer Support Team

Dear Josephine, Thank you for your concerns. We know there are some negative reviews on our page. Most of them are complaining about orders that are still processing or not received yet. But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm Thank you for you support and understanding. Dresslily Customer Support Team

Dear Steve, Thank you for your inquiry. Your order has been shipped out on Feb 22nd and the shipping time is 10-25 business days. For more details, we have sent a message to you. Please log in your account and check it in "My tickets". Thank you. Dresslily Customer Support Team

Dear Lisa, Thank you for your concerns. We know there are some negative reviews on our page. Most of them are complaining about orders that are still processing or not received yet. But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm Please feel free to contact us if you have any questions. Best regards, Dresslily Customer Support Team

Dear Shyeinne, Thank you for your inquiry. With our registered and expedited shipping, there will be a tracking number and we will send an email to customer once we ship out the order. For more details, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm Best regards, Dresslily Customer Support Team