DressLily Questions & Answers

Dear Patrice, Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices. If you have any further inquiry, please contact us on our support center. Best regards, Dresslily Customer Service

Dear Veronica, All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. Please tell us your order number and contact us on our support center here http://www.dresslily.com/m-article-id-12.htm We will help you to check it. Thank you. Dresslily Customer Service

Dear Veronica, All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. Please tell us your order number and contact us on our support center here http://www.dresslily.com/m-article-id-12.htm We will help you to check it. Thank you. Dresslily Customer Service

Dear Heidi, We are sorry to hear this delivery issue. Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. Please kindly indicate the order number to our support center or at support@dresslily.com. We will check it for you. Best regards, Dresslily Customer Service

Dear Linda, For registered and expedited post, we offer a tracking number and you can use it to track your package online. Please note that it may take some time to update the shipping status online between major delivery hubs. For more details, please contact us with your order number on our support center here http://www.dresslily.com/m-article-id-12.htm Thank you for your support. Best regards, Dresslily Customer Service

Dear Terri, Thank you for your concerns. We know there are some negative reviews on our page. Most of them are complaining about orders that are still processing or not received yet. But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm Thank you for you support and understanding. Dresslily Customer Service

Dear Heather, Thank you for your inquiry. We are located in China and ship worldwide. On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one. If there is any further inquiry, please feel free to contact us on our support center. Best regards, Dresslily Customer Service

Dear Laura, Thank you for your inquiry. For your order, we have arranged the cancellation and full refund to your payment account. Please kindly check it in your account. Thank you. Dresslily Customer Service

Dear Irene, Thank you for your interesting. We are located in China and ship worldwide.