DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

Are you affiliated with rosewholesale? Are you affiliated with rosewholesale?

Answer:

DearRoxie N., Thanks for your messages. I am sorry to tell you that we are Dresslily, we have no relationship with Rosewholesale. You can contact us if you have any issues in this link: http://support.dresslily.com/ Thanks for your support and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I was going to order some wigs but you have a lot of bad reviews every site has some bad reviews but the majority of your reviews is one star. that is bad what's going on you guys need to fixed this. I was going to order some wigs but you have a lot of bad reviews every site has some bad reviews but the majority of your reviews is one star. that is bad what's going on you guys need to fixed this.

Answer:

Dear CAROL H., We are really sorry to hear this. I am sorry to tell you that there are many positive reviews in our website. Please rest assured we always do our best to help our customers and we work very hard to satisfy our customer. You can contact us if you have any other issues. Here is link to contact us: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Have a question about my order. Have a question about my order.

Answer:

Dear GLORIA A., Thank you for your valuable feedback. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ We will try our best to help you after we have checked the detail information. We very much regret for this inconvenience. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Why don't ya'll minimize your bad customers' dissatisfaction? i was going to order, but you have more dissatisfied customer than you do satisfied... i would rather pay more than less, if less means, not receiving product, too small, etc. when people order they are taking a gamble... Why don't ya'll minimize your bad customers' dissatisfaction? i was going to order, but you have more dissatisfied customer than you do satisfied... i would rather pay more than less, if less means, not receiving product, too small, etc. when people order they are taking a gamble...

Answer:

Dear Marcia R., Thank you for your message. I am sorry to tell you that there are many positive reviews in our website. Please rest assured we always do our best to help our customers and we work very hard to satisfy our customer. You can contact us if you have any other issues. Here is link to contact us: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Is the clothing made in china Is the clothing made in china

Answer:

Dear Tara N. Thanks for your inquiry. The clothes are made in China. You can contact us if you have any issues. Here is link: http://support.dresslily.com/ Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Is this company an international company? Is this company an international company?

Answer:

Dear Michelle W., Thanks for your your message. Dresslily is a leading international online fashion clothing and accessory store. You can contact us if you have any issues. Here is link: http://support.dresslily.com/ Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I ordered two scarves 3 weeks ago - shipping was supposed to be between 10 - 20 days - as yet nothing! my order is lp1607032334059875 can you please let me know when i might receive my purchases please. thanks... karyn I ordered two scarves 3 weeks ago - shipping was supposed to be between 10 - 20 days - as yet nothing! my order is lp1607032334059875 can you please let me know when i might receive my purchases please. thanks... karyn

Answer:

Dear Karyn R., Thank you for your valuable feedback. We have shipped out your order on 2016-07-04. We have explained the detail information in the email, please check. We very much regret for this inconvenience. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I ordered 2 items from dress lily and i am having trouble contact them they want me to type in a code and i try but wont accept them i received 4 items. joy johnson I ordered 2 items from dress lily and i am having trouble contact them they want me to type in a code and i try but wont accept them i received 4 items. joy johnson

Answer:

Dear Joy J., Thank you for notifying us of your complaint. We are really sorry for the inconvenience. You can contact us if you have any isues. Here is link: http://support.dresslily.com/ Thank you for your support and kind understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

Are these actually clothing that is made and shipped to customers within the us. and why is delivery free? i am just worried that i would order something and never get any merchandise in return, nor my money back. Are these actually clothing that is made and shipped to customers within the us. and why is delivery free? i am just worried that i would order something and never get any merchandise in return, nor my money back.

Answer:

Dear Mercy C., Thank you for your message. Please rest assured you will receive your order. We offer flat rate shipping to customer to save their money since we have cooperated with many couriers. You can contact us if you have any isues. Here is link: http://support.dresslily.com/ Thank you for your support and kind understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

I would like to order from you but most of the reviews state that you are fraudulent and have poor customer service. i trust reviews and bbb information before i order from anyone. I would like to order from you but most of the reviews state that you are fraudulent and have poor customer service. i trust reviews and bbb information before i order from anyone.

Answer:

DearCatherine G., Thanks for your messages. We wish to apologize for any inconvenience. There are many positive reviews too. Those who read our reviews will note that while we are not perfect, we strive to be. You can contact us if you have any issues in this link: http://support.dresslily.com/ Thanks for your support and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

1...515253545556...97

Next

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
DressLily?