DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

Are the dresses made out of quality material, how long is shipping, and where are items being shipped from. what is the return policy. i've read that pictures are from other sources and not actural product from dress lily

Answer:

Dear Sarthenes A. Thanks for your inquiry. Please rest assured our quality is secured. All the items are shipped from China. This is the link about warranty: http://www.dresslily.com/m-article-id-80.htm You can contact us if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your time. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I ordered a gift: navy play suit size large confirmation # l160510172727590477 this was ordered about the 8th of may. this has not been received. i also order a black swimsuit on the same visa a couple weeks before that. it has not been received either. please adivise lana hertel 401 rogart dr. briarcliff, tx 78669 512 970 5262 I ordered a gift: navy play suit size large confirmation # l160510172727590477 this was ordered about the 8th of may. this has not been received. i also order a black swimsuit on the same visa a couple weeks before that. it has not been received either. please adivise lana hertel 401 rogart dr. briarcliff, tx 78669 512 970 5262

Answer:

Dear Lana H. Thank you so much for your important feedback. Please kindly note that the order number is not right, our order number should be 16 number and L at first letter. The number you offered us is 17. Would you mind sending us your valid order number or email address? Here is link: http://support.dresslily.com/ We really sorry for any inconvenience. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Ow in h* do i confirm my address so that they can go ahead with this reshipment? if i already received half my order. is the same address Ow in h* do i confirm my address so that they can go ahead with this reshipment? if i already received half my order. is the same address

Answer:

Dear Diana S. Thanks for your message. As you know, we need the detail information to check the issue. You can contact us if you have any issues. Here is link: http://support.dresslily.com/ You are a valued customer, and we are committed to providing you with the best service possible. Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I never received my order, judith polkinghorne I never received my order, judith polkinghorne

Answer:

Dear Judith P. We are really sorry for any inconvenience. Would you mind sending us your valid order number so we can check the information for your? Here is link: http://support.dresslily.com/ Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I'm looking at your site and see a lot of items i would gladly purchase. but looking at your reviews i see a lot of unhappy customers. what have or are you doing to satisfy the customers before i spend my money with you guys? I'm looking at your site and see a lot of items i would gladly purchase. but looking at your reviews i see a lot of unhappy customers. what have or are you doing to satisfy the customers before i spend my money with you guys?

Answer:

Dear Pootie T. Thanks for your message. We are really sorry that there are many bad reviews in our website, there are many positives too. We will try our best to improve our service and to full every customer; s satisfaction. You can contact us if you have any issues. Here is link: http://support.dresslily. Com/ You are a valued customer, and we are committed to providing you with the best service possible. Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Why won't you answer my email regarding returning the 2 shirts i received that i can not wear. Why won't you answer my email regarding returning the 2 shirts i received that i can not wear.

Answer:

Dear Dorothy S. Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ Please rest assured we will try our best to help you after we checked the detail information. Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Hi! i ordered a mermaid tail blanket the beginning of may and have yet to receive is there anyway to track it? it doesn't give me the option when i click shipped out. thanks

Answer:

Dear Monica H. Thanks for your message. We are really sorry for any inconvenience. As you know, we need the detail information to check the issue. We can not help you without knowing the detail information about your order. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ We are committed to providing you with the best service possible. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I have been trying to place and order for the past few hours and it won't "accept" my card. i know i have enough money and i just used my card for lunch. i'm very confused. how do i order...? I have been trying to place and order for the past few hours and it won't "accept" my card. i know i have enough money and i just used my card for lunch. i'm very confused. how do i order...?

Answer:

Dear Madyson G. Thanks for your message. We are really sorry that you can not place an order with us. As you know, we need the detail information to check the issue. Could you please send us the detail information when you pay for your order?. Here is link: http://support.dresslily.com/ Please rest assured we will try our best to help you after we checked the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Do you know size measurements, nearly all the complaints are size related. why would anyone want a store credit when nothing fits.stop stealing money from people and shape up your company or shut it down. Do you know size measurements, nearly all the complaints are size related. why would anyone want a store credit when nothing fits.stop stealing money from people and shape up your company or shut it down.

Answer:

Dear Sandra K. Thanks for your message. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I order 2 swim suits from your website and now after these reviews i'm extremely concerned they are not going to fit. do your sizes run very small compared to us sizes? I order 2 swim suits from your website and now after these reviews i'm extremely concerned they are not going to fit. do your sizes run very small compared to us sizes?

Answer:

Dear Lainey f. Thanks for your message. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. You can contact us if you have size issues after you received the items. Here is link: http://support.dresslily.com/ Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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