DressLily Questions & Answers

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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

Does their swimwear fit true to size?

Answer:

Dear Cristen A. Thank you for contacting us. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. You can contact us if you have any other issues, here is the link: http://support.dresslily.com/. Yours sincerely, Dresslily Customer Service

By CustomerService R.,
Question:

It looks to me that all the problem are with womens orders, would that be the case?

Answer:

Dear bill s. Thank you for your inquiry. We sold the women clothes most. Please rest assured we always do our best to help our customers and we work very hard to satisfy our customer. You can contact us if you have any other issues, here is the link: http://support.dresslily.com/. Yours sincerely, Dresslily Customer Service

By CustomerService R.,
Question:

Hi i order yesterday different things clothes and shoses and they told me that they have received the paymen but today they send me an e -mail and they need i reply with another website what dose it mean, i do not understand.

Answer:

Dear Nebiyu S. Thanks for your important feedback. As you know, we need the detail information to check the issue. Would you mind send your order number or email to our support center? Here is link: http://support.dresslily.com/ We will try our best help you to after we checked the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

Answer:

Dear raymond t. Thanks for your messages. We are really sorry that you have soem issue with your watch. Please rest assured we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R.,
Question:

Before i order from a company i check the reviews. the reviews for your company are very poor. apparently the sizing from your place of business is much smaller than the sizing in the us. i see people who didn't receive their orders, received the wrong sizes or the wrong items. they are forced to pay postage back when your company made the error. what can you tell me that would make me change my mind about your company?

Answer:

Dear Linda G. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

Are the prices in canadian funds?

Answer:

Dear adriana d. Thanks for your messages. I am sorry to tell you that all the prices are USD, you can transfer it by yourself. You can contact us if you have any other issues. Here is link to contact us: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

Answer:

Dear Cameran D. Thank you for your valuable feedback. We are really sorry that you did not received your order. We very much regret issue and are fully committed to resolving it to your satisfaction. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

How do i return my merchandise and why didn't i get a receipt or do i need one to return my order.

Answer:

Dear Linda M. Thanks for your message. We are really sorry that you did not satisfied with the item you rceived. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

Why are your reviews so bad?

Answer:

Dear Charles H. Thanks for your messages. There are many positive reviews too. Those who read our reviews will note that while we are not perfect, we strive to be. You can contact us if you have any issues in this link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

Answer:

Dear Yashira R. Thank you for your message. We will check the information for your. Please kindly connect with us with stating your order number or the email address. Here is link: http://support.dresslily.com/ Once again we apologize for any inconvenience we may have caused. Thank you very much for your understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R.,

Can’t see your question? Ask to get answers from the DressLily staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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