DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

I received a sweater in november after waiting months. the sweater came ripped and i have tried to communicate to you through email by sending you photos etc. i have never heard back and i keep getting a ticket number from a generated response. i am very upset that i paid $18.99 for a sweater that cannot be repaired. what else can i do other than email and phone? is there a us phone number?

Answer:

Dear Darla S. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ We would study your case carefully and resolve it there and we are now awaiting for your reply. Appreciate your cooperation and kindly understanding in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

I need the address to send back a dress that i received with a broken zipper on I need the address to send back a dress that i received with a broken zipper on

Answer:

Dear IOANA N. Thank you for your important feedback and for letting us about your experience with us. We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily. Com/ Thank you for your cooperation. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I'm not sure why some of my orders hasn't arrive yet. its been 2 months since i ordered it. so disappointing and i dont know if i'm gonna order here again! please do something about this.

Answer:

Dear Maria C. Thank you so much for your important feedback. Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us. Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

I still haven't received my top ordered on the 8 th jan order no ll160080849021042 can't use your contact as it don't work please sort this out asap ria.370@hotmail.co.uk I still haven't received my top ordered on the 8 th jan order no ll160080849021042 can't use your contact as it don't work please sort this out asap ria.370@hotmail.co.uk

Answer:

Dear Maria A. Thank you so much for your important feedback. Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

I have not recieve my order place on december 29,2015 pls check and let me know what happen. lafaye brown lafayebrown@sbcglobal.net 15805 garrison circle austin, texas 78717 the order were wigs and earrings thanks. I have not recieve my order place on december 29,2015 pls check and let me know what happen. lafaye brown lafayebrown@sbcglobal.net 15805 garrison circle austin, texas 78717 the order were wigs and earrings thanks.

Answer:

Dear Lafaye B. Thank you for your important feedback and for letting us about your experience with us. We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily. Com/ Thank you for your cooperation. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I ordered a coat in early december & still have not gotten it, either send my order or send my money back. support ticket #t15122201490 order #l1512121837075759. I ordered a coat in early december & still have not gotten it, either send my order or send my money back. support ticket #t15122201490 order #l1512121837075759.

Answer:

Dear ROBERT S. Thank you for notifying us of your complaint. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. For your order ***2816 we have shipped out, we will send an email to you to state the detail information. Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I would like some one preferably human to call me@ 757-270-5736 asap! regarding both orders which i submit, purchased and paid for, yet i have not received! awilda marcano@ prgodess2u@hotmail.com I would like some one preferably human to call me@ 757-270-5736 asap! regarding both orders which i submit, purchased and paid for, yet i have not received! awilda marcano@ prgodess2u@hotmail.com

Answer:

Dear Awilda M. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

I placed an order and i am still waiting for it I placed an order and i am still waiting for it

Answer:

Dear Benucha M. Thank you for your feedback. We are really want to help to solve your problem. Please offer us valid order number or email dress so that we could contact you to check it for you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service

By CustomerService R., over a year old

Question:

To what address do you return an item that is way too small? To what address do you return an item that is way too small?

Answer:

DearJoan E. Thank you for your messages. We very much regret issue and are fully committed to resolving it to your satisfaction. Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/ Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation. Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

What's your address so i can return my order back What's your address so i can return my order back

Answer:

Dear sarah p. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ We would take care of your complaint and offer a resolution via the ticket center. Thank you for your continued patience and kind understanding. Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation. Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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