Here’s what buyers have asked with answers from DressLily staff and previous consumers.
819
questions answered
0%
answered within 1 day
Answer:
Dear Steve O.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For your order ***2777 we have shipped out, we will send an email to you to state the detail information.
And we have offered you the solution in the mail, could you please kindly check your account?
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
By CustomerService R., over a year old
Answer:
DearLYNN B.
Thank you for your valuable feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind send email to our support center? Here is link: http://support.dresslily.com/
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
By CustomerService R., over a year old
Answer:
Dear Mary H.
Thanks for placing an order with us.
Please rest assured that we will try our best to full your satisfaction.
Please contact us if you have any issues.
Here is link: http://support.dresslily.com/
Our colleagues will help you after they received the information.
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
By CustomerService R., over a year old
Answer:
DearLaura S.
Thank you for your valuable feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind send email to our support center? Here is link: http://support.dresslily.com/
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
By CustomerService R., over a year old
Answer:
Dear Vickey S.
Thanks for your message.
I am sorry to tell you that there is no phone in our website now, we will improve it in the future.
Please contact us if you have any issues, we will try our best to help you.
Would you mind send email to our support center? Here is link: http://support.dresslily.com/
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
By CustomerService R., over a year old
Question:
How do I go about getting a refund?
Answer:
Dear Marvin L.
Thanks for placing an order with us.
Please rest assured that we will try our best to full your satisfaction.
Please contact us if you have any issues.
Here is link: http://support.dresslily.com/
Our colleagues will help you after they received the information.
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
By CustomerService R., over a year old
Answer:
Dear Christa W.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service
By CustomerService R., over a year old
Question:
Why are there so many bad reviews from your company? I've ordered two items and pray I receive them!
Answer:
Dear Tyrone C.
Thanks for your message.
There are many positive reviews too in our website.
Thanks for your support.
We will try our best to full the customer’s satisfaction.
Best Regards
Dresslily Customer Service
By CustomerService R., over a year old
Answer:
Dear Ebony M.,
Thank you for taking the time to give us feedback.
We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave
You may check our certificates on the main page http://www.dresslily.com/
We are aware that we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
Please let me know if you have any questions, we are always here to help.
Thank you for your understanding.
Best Regards
Dresslily Customer Service
By CustomerService R., over a year old
Answer:
Dearbrookklyn m.
Thank you for your valuable feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind send email to our support center? Here is link: http://support.dresslily.com/
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
By CustomerService R., over a year old
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