DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

Where is my order t15121889157, i ordered it on 12/05/15 and you folks were quick to charge my account on same day. this is my 5th email to you asking for my money back. christmas is over, and your 2 prior replies reads shipped. that's not an answer, i want my money back. this is robbery!

Answer:

Dear Bea J. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. We are checking the detail information about your package. Please wait patiently for it. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I ordered a dress a few days ago but they never took me e-mail address as i used facebook, now they are telling me that i do not have an account and can not use facebook to sign in and check my order, would someone be able to help me with this? I ordered a dress a few days ago but they never took me e-mail address as i used facebook, now they are telling me that i do not have an account and can not use facebook to sign in and check my order, would someone be able to help me with this?

Answer:

Dear Lauren R. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I have bought several items from you. i received all but one-a black nightie with fringe & 2 fringed arm bands with it. it should have come same time as silver cut out teddy i received, because i ordered close to same time. where is my dress? are you stealing my money?

Answer:

Dear Patricia V. Thanks for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I need a phone number I need a phone number

Answer:

Dear Connie P. Thanks for your message. I am sorry to tell you that there is no phone in our website now, we will improve it in the future. Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Do you have a phone # i can call to contact you? Do you have a phone # i can call to contact you?

Answer:

Dear Bridget H. Thanks for your message. I am sorry to tell you that there is no phone in our website now, we will improve it in the future. Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

When you do not pay for the extra shipping how long did it take your order to arrive. i ordered dec 12th and still nothing just says in transit When you do not pay for the extra shipping how long did it take your order to arrive. i ordered dec 12th and still nothing just says in transit

Answer:

Dear Kelley S., Thanks for your message. It usually cost 10-25 business days if you did not pay for the shipping fee. We are really sorry that you did not received your package. As it is peak season, your package maybe delayed. Please rest assured the item is still on its way. Could you please wait patiently for your order to arrive? Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Placed am order 11/27/2015 paid in full. 6 weeks later still no cost. no tracking update since 12/11/2015. where is the coat? my review will include no way to contact you. kim reynolds

Answer:

DearKim R. Thank you for your important feedback and for letting us about your experience with us. We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily. Com/ Thank you for your cooperation. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Where is my order? it's been almost a full month and i haven't received one thing. ticket# t15121604228. requesting a response asap.

Answer:

Dear stephen w. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/ Please rest assured that we will check the information for you. Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

When is my order, ll1512062132374485 going to arrive? i ordered in on 12/7 and the ship tracking hasn't been updated since 12/17. what give? When is my order, ll1512062132374485 going to arrive? i ordered in on 12/7 and the ship tracking hasn't been updated since 12/17. what give?

Answer:

Dear Steve O. Thank you for notifying us of your complaint. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. For your order ***2777 we have shipped out, we will send an email to you to state the detail information. And we have offered you the solution in the mail, could you please kindly check your account? Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I just realized my account information is dated and i just placed an order for a dress... what should i do? I just realized my account information is dated and i just placed an order for a dress... what should i do?

Answer:

DearLYNN B. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

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