DressLily Questions & Answers

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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

Answer:

Dear Mary H. Thanks for placing an order with us. Please rest assured that we will try our best to full your satisfaction. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Our colleagues will help you after they received the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

How do i go about getting a refund?

Answer:

Dear Marvin L. Thanks for placing an order with us. Please rest assured that we will try our best to full your satisfaction. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Our colleagues will help you after they received the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

How do i return the items i purchased with a full refund? none of the clothing fits and wasn't sent in time. i requested expedited shipping and got it in 2 separate deliveries. last shipment had a hole in the bag. i didn't even bother opening it.

Answer:

Dear Christa W. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ We would study your case carefully and resolve it there and we are now awaiting for your reply. Appreciate your cooperation and kindly understanding in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R.,
Question:

Answer:

Dearbrookklyn m. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

I ordered a jacket nov. 4. i still haven't received it. i haven't gotten any updates on my order. at this point i would like to cancell my order and get a refund.

Answer:

Dear Phyllis C. Thank you for your important feedback and for letting us about your experience with us. We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily. Com/ Thank you for your cooperation. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

Waiting for a reply about an exchange.

Answer:

DearCarmela C. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

What is xfl surface mail waiting for an order

Answer:

Dear Nancy B. Thanks for your message. The XFL is one of a forms about the flat rate shipping. It was shipped slower that the fast shipping. Could you please wait patiently for your order? Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

I want to know when my order will ship

Answer:

DearVeronica B. Thanks for placing an order with us. Please rest assured that we will try our best to full your satisfaction. Please contact us if you have any issues. Here is link: http://support.dresslily.com/ Our colleagues will help you after they received the information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
Question:

How do i proceed with a return? item is too small.

Answer:

DearMaureen M. Thank you for your messages. We very much regret issue and are fully committed to resolving it to your satisfaction. Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/ Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation. Yours Sincerely Dresslily Customer Service

By CustomerService R.,
Question:

Answer:

Dear Simon L. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Dresslily Customer Service

By CustomerService R.,

Can’t see your question? Ask to get answers from the DressLily staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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