DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

How do i return my order. the sizing is for a child and the quality is terrible. i would like my money returned How do i return my order. the sizing is for a child and the quality is terrible. i would like my money returned

Answer:

I have ordered also and need to return. Have tried to contact but no response. I hope you did not give any credit card information. I paid through Paypal so they can not get any info about me. Plus Paypal will reimburse me. Hope you get money back.

By Ginger M. over a year old

Question:

I just ordered from dresslily and i am really scared reading the reviews, i may not have paid a high price but i am a student and don't have a lot of money so i can't really afford to lose some... the reviews are all bad, is there any way to get refund or should i trust them?

Answer:

http://www.dresslily.com/m-article-id-80.htm

By Win T. over a year old

Question:

Where is my order? you charged my account.

Answer:

Yes, dresslily has another online store called Zaful.com. They promised to credit $4 to my credit card but never received the credit. I'm tired of their lies so I just let it go.

By YY C. over a year old

Question:

Where is your company located? just ordered 4 sweaters then read the reviews. not really sure what to think of your company.

Answer:

Dress Lily is located in CHINA

By Ginger M. over a year old

Question:

Does anyone got there number i made a order and it's still not here

Answer:

Don't wait your time; the company is in CHINA and they don't respond. File a claim with the company you used to pay for it. I used PAYPAL, filed a dispute and then when no answer escalated it to a claim when they wouldn't respond. Finally got a refund. We need to put this company (and its sister companies) out of business for this scam. Either you never receive your order (my case) or they send total crap.

By Marian H. over a year old

Question:

Where is my order? you didn't give me a tracking number or anything to at least see where my package is going.

Answer:

No they take the money and at best sometime in the future you MAY receive very poor quality goods of sizes that will be lucky to fit children. It is a SCAM do not waste you money with this company

By Greg M. over a year old

Question:

Hi, since i have paid with my paypal, is there anyway i take my money back from these people? tnx

Answer:

They claim they will, Ive yet to see mine

By Vincenza K. over a year old

Question:

I paid money for a order now they say what order I paid money for a order now they say what order

Answer:

Hopefully you used paypal

By Mike J. over a year old

Question:

How long do i have to wait for a sweater for 4 weeks ago before i cancel on my credit card. all i hear from the comments, your company is a scam. please advise! How long do i have to wait for a sweater for 4 weeks ago before i cancel on my credit card. all i hear from the comments, your company is a scam. please advise!

Answer:

I would start the process of disputing the charges on your credit card now, right away. This company is definitely a scam- don't give them a chance.

By Christine M. over a year old

Question:

I would like to know if my order shipped as of yet. transaction id # 29j46253la135564x I would like to know if my order shipped as of yet. transaction id # 29j46253la135564x

Answer:

Good luck. You should have read the reviews before ordering.

By Christine M. over a year old

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Typical questions asked:

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Where is the company located?

DressLily Questions & Answers

How do i return my order. the sizing is for a child and the quality is terrible. i would like my money returned How do i return my order. the sizing is for a child and the quality is terrible. i would like my money returned

Where is my order? you charged my account. Where is my order? you charged my account.

Where is your company located? just ordered 4 sweaters then read the reviews. not really sure what to think of your company. Where is your company located? just ordered 4 sweaters then read the reviews. not really sure what to think of your company.

Does anyone got there number i made a order and it's still not here Does anyone got there number i made a order and it's still not here

Where is my order? you didn't give me a tracking number or anything to at least see where my package is going. Where is my order? you didn't give me a tracking number or anything to at least see where my package is going.

Hi, since i have paid with my paypal, is there anyway i take my money back from these people? tnx Hi, since i have paid with my paypal, is there anyway i take my money back from these people? tnx

I paid money for a order now they say what order I paid money for a order now they say what order

I would like to know if my order shipped as of yet. transaction id # 29j46253la135564x I would like to know if my order shipped as of yet. transaction id # 29j46253la135564x

Can’t see your question? Ask to get answers from the DressLily staff and other customers.

Where is my order? you charged my account.

Where is your company located? just ordered 4 sweaters then read the reviews. not really sure what to think of your company.

Does anyone got there number i made a order and it's still not here

Where is my order? you didn't give me a tracking number or anything to at least see where my package is going.

Hi, since i have paid with my paypal, is there anyway i take my money back from these people? tnx