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DressLily Questions & Answers

4,651 reviews
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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
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Question:

I have not received my item hi, lp1510181428321498 i am still waiting for my sweater. i ordered it on 10/18 and it was supposedly shipped out on 10/22 and it is now 11/18. please advise. i did receive an email on 11/14 stating that i should keep waiting and they were sorry it was taking so long and allow up to 25 days to receive package. i don't know what to do now. do i request a refund? or keep waiting for a $15 sweater? i'm disapointed because i always see your advertisements and when i finally ordered something from you it is not a great experience to say the least. please let me know what is going on. thank you

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Hi lost my order ww1508160517520141

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Still waiting on my items and the link to a xfl surface mail doesnt exist how do i know i am actually going to get my stuff

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Why are they still in business, this is highway robbery and some type of commissioner should cite them as fraudulent. no one has time to have their hard earn money tied up with false advertisement. i am very upset and i want some type or action taken upon their negligence..

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How do i return items that do not fit?

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How long does it take to recieve package in usa

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I am hoping that since i used paypal for payment, i will have protection against non-delivery. they will reimburse as well. ordered today... fingers crossed i guess.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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