What good is the review of a product I buy if only positive reviews are acceptable? I was contacted to change my negative review to a positive one. So am I supposed to lie?

asked by Sharon C. on 5/13/15

13 Answers
Thumbnail of user bd27

You are not required to change a negative review if you had a negative experience with a seller. Sellers cannot leave negative reviews for buyers, but as buyers we do have the ability to warn other buyers when sellers don't practice good business. If, after a bad experience, the seller makes an effort to fix the problem, I would consider changing my review. If they don't, then they deserve it. I usually wait to leave feedback until I have received the product and can verify that it is as described before I leave feedback. Once left, feedback can be retracted, but it usually requires opening an eBay case to do so.

Helpful  (1)
Thumbnail of user edd667

Do not use ebay or pay pal, i tried to return faulty items too the seller, no return email from seller, ebay would not give me phone number, SCAM. I use amazon all the time and have been no problems. Sorry you had this problem. Call the bbb.

Helpful  (0)
Thumbnail of user damany

As an seller-it would be hoped that eBay woud be more transparent about their rules and policies-a lot of them are very vague and don't give you much options to work with-depending on who contacted you to change your review, if it was eBay, then that is suspicious because I have both bought and sold items on eBay and have left both positive and negative feedback on both and have never been asked to change my feedback, but if you have received an item that was not up to expectations, then I would not change my review no matter what either eBay or anyone else says

Helpful  (0)
Thumbnail of user markh156

LMAO! Ebay will remove your negative feedback for their precious sellers, so you can't even trust the seller rating system! I know, they did it twice to me.

Helpful  (0)
Thumbnail of user shirleym32

First I would contact the seller to see if he would make it right with the product if it wasn't up to my expectations. Most sellers are honest and have a return policy. I would not leave a negative unless I had first tried to resolve the problem with the seller and if it could not be resolved maybe than a negative. It would depend on the situation.

Helpful  (0)
Thumbnail of user mistyw4

A review written in a positive and fair way is healthy. However in everything in life there is 2 sides to every experience. And reviews just like options are very subjective. For the same item some buyers will says it's fantastic and others say it sucks. Options are as random and subjective so reviews are not fair if as a seller you cannot share your feedback also. The truth is some buyers are frauds just as much as some sellers are. The system is stacked against sellers because at the end of the day EBay wants buyers to spend spend spend so they like to create this unfair system to give the illusion that buyers are safe.
It creates a landscape that promotes abuse and fraud in my oppinion. You just don't get the craziness and abuse you experience on eBay on any other platform. Buyers are conditioned a certain way and taught how to behave.

Helpful  (0)
Thumbnail of user krisztianb

Ebay is there for you to suck your money! Haha... i guess the CEO never ever tried to sell on ebay! Its just not working, USE CRAIGSLIST ITS STILL THE BEST! Also amazon is great i never had problem. Takes forever to sell something on ebay and something goes bad THERE IS NO HELP whatsoever. EBAY WILL RIP YOU OFF trust me

Helpful  (0)
Thumbnail of user stuarts1

You already know the answer and that is you do not change your negative to a positive. If you do not know right from wrong maybe you should not do reviews. But you already knew that. Answer to question: NO

Helpful  (0)
Thumbnail of user bobv5

I bought an item that was of very poor quality.

The seller let me keep the item and he returned all my money.

Talk to the seller and he should help you. Threatening negative feedback is the most I would do. Dont actually do it if you can. It helps no one.

Helpful  (0)
Thumbnail of user tail8

No. The point of writing a review is to share your experience with the buyer or seller. As a result, other users will read your comment and decide for themselves if the reviewed person is someone they would like to do business with.

If a business is telling you to change your review, then in my opinion, they are a terrible business. They should be changing what they received the bad review about and not the review itself.

In short, the truth of your experience saves others.

Helpful  (0)
Thumbnail of user danj16

EBay is one big lie, and I am presently going around again with them. As far as I know I do not have an account with them, but they think I do, and yet they cannot access that account for me. Likewise, I have not had a PayPal account for more than two years, and I got a notice that my card is expiring and needs to be updated. I mentioned to them in a not very subtle manner, that it seems ridiculous that they have my card on file, but do not have a PayPal account. They then tell me that I do have a PayPal account, but again, I asked them to access it for me, with absolutely no results. I still have not heard back from them... doubt I will. They are so very amateurish, that I do not see how they stay in business... and I told them so.

Helpful  (0)
Thumbnail of user dalec21

If you are referring to ebay... I have left negative reviews on sellers in the past and after being asked to change it... I refused. I assumed the negative review went through after that. But the thought that I was even asked irked me. So, in my opinion, if they didn't take the negative review then the rating system means next to nothing. One of the few good things that this business does do is resolving problems (by actually being the mediator) if one side has been dishonest or has misrepresented something. But, it appears to me, that aside from providing a forum to buy and sell and mediating... this business has apparently dropped its character and fairness in areas that used to matter. I now just use ebay to find what I am looking for so I can buy the item and leave. They haven't screwed THAT up yet. My issue was ebay was letting people keep bidding after the auction was over. I took screen shots that showed that. Then they lied and denied it. Then they ignored me. But it sounds like your issue might be more important as it could affect many future buyers doing business with a "bad" seller. And if ebay's rating system cannot be trusted... no one will know there is a shark under the boat. Have you tried to contacting corporate ebay? Hopefully you can reach an honest employee who actually cares about their own rules enough to pass on this information about their rating system. It will probably feel like you are fighting city hall but at least you can give them a chance to address it and tell you why their rating system means nothing to you.

Helpful  (0)
Thumbnail of user lanip2

I gave a bad review to the person who sold me the shoes as well it wouldn't let me post the review it told me to change it I feel is if we can't give an honest review what is the point of having reviews and or ratings

Helpful  (0)

Add your answer

I am affiliated with this business
I have no affiliation with this business

Ask a question

Get answers from the eBay staff and other customers.

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

Have a question about
eBay?
Post Review