ElderHelpers.org Questions & Answers

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Here’s what consumers have asked with answers from ElderHelpers.org staff and previous consumers.

41 questions answered
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Question:

I don't have any extra money to pay $50 a month. it said it was free do you ever waive the fees?

Answer:

My relative was charged the fees for months despite calling multiple times to cancel!

By leah b.
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Question:

I signed up, paid, got my code, found 5 women in the area, left messages with all of them. it is several days later and i have heard nothing from any. i feel like i have been scammed. just trying to help my 85 year old mother. who can assure me that this is for real??

Answer:

Hi Steven, We asked you a few days to find available volunteers in your area from our part, and since we couldn't find the help you need we issued a full refund of your payment.

By Mary R., Senior Customer Care Specialist
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Question:

Answer:

We do background checks via IntelliCorp which is a Verisk company. They are extremely serious, thorough and reputable. We also encourage you to spend time with the volunteers on the phone so that you can get to know each other and also to meet for the first time in a public place like a coffee shop. Because of this precautions, we have not one incident reported in years of service to the elderly community.

By Mary R., Senior Customer Care Specialist
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Question:

Is elder help free

Answer:

Hello Joy, Our volunteers are true volunteers and do not ask for money. Yes, they do help elders for free. Hello Ryan, we ask for a $50 monthly commitment on a tax deductible donations to support our service. Volunteers help for free. They are true volunteers. Our job is to provide convenience and security in connecting them with elders. Our staff is not volunteer since any business requires daily operations management. Because we are not recipients of any private or public grants, everyone chip in a small amount, that is tax-deductible. Would you prefer to find an organization receiving government assistance, there are a lot of them out there. We do not force anyone to join our community. Our volunteers are true volunteers and do not ask for money. Elder help is free.

By Mary R., Senior Customer Care Specialist
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Question:

I need help with rides to the many, many doctors i now see, to the blood tests that seem endless and a ride now and then to get groceries. i am not totally disabled, just do not have a car. in the past i have used my bicycle to do most of these things, even a ride of 10+ miles worked for me. but that was before my heart attack in sept. 2012. that increased the # of doctors and must have injured my legs because they hurt a lot even for short rides. i find the "fee" i would have to pay just to contact a volunteer "scary" at best. i do not have much money so i must be so careful when i spend it. so my question is, "how valid is this organization? if anyone has experience or knowledge of it, please let me know at rodbert@tampabay.rr.com. thank you in advance for any insites you may have. sincerely, roger (67 years old and trying my best to get by)

Answer:

Our volunteers are true volunteers and do not ask for money. Yes, they do help elders for free. We ask for a $50 monthly commitment on a tax deductible donations to support our service. Volunteers help for free. They are true volunteers. Our job is to provide convenience and security in connecting them with elders. Our staff is not volunteer since any business requires daily operations management. Because we are not recipients of any private or public grants, everyone chip in a small amount, that is tax-deductible. Would you prefer to find an organization receiving government assistance, there are a lot of them out there. We do not force anyone to join our community. Our volunteers are true volunteers and do not ask for money. Elder help is free.

By Mary R., Senior Customer Care Specialist
See more answers (2)
Question:

Can you give me an email address that doesn't send my emails back? are you still in business? do i need to stop payment on my donation?

Answer:

Hi Jim, our email work fine, please check with your provider.

By Mary R., Senior Customer Care Specialist
Question:

When the volunteer drives the elder to a doctors appointment do they go inside with them to help them find the office and stay wit them during the vis

Answer:

Hello Lisa, great example of why it is better to work with a volunteer rather than a taxi or ride sharing service! This would be something you would need to work out with the helper and can certainly be arranged because the idea is to really care for seniors not just dropping them off. We strongly recommend testing the reliability of the elder helper ahead of time because doctor appointments are important.

By Mary R., Senior Customer Care Specialist
Question:

I work for a hospital and i am looking for volunteer services for my patients. and i also have patients that want to do volunteer work also

Answer:

Hello Leelee S. Our service is designed for individuals only. This is the only way that we can offer SAFETY and CONVENIENCE. You can simply print a few flyers that you can download on our website and hand it to them. You can also watch our presentation video and explain if you want. Just make sure to not sign up for somebody else and even less for a group of people. That could get you in troubles and the users also. Thank you for your interest.

By Mary R., Senior Customer Care Specialist
Question:

I just joined elderhelpers, and now i am feeling like i should have read these reviews first ... is this a legitimate organization or not?

Answer:

Hi Jan, We are a legitimate organization, we sent you information to your account to complete the intake process, In case you're not able to find an available volunteers in your area we can issue a full refund of your last payment, you can also cancel the monthly contribution at any time by sending us an email at help@elderhelpers.org Let me know if you need further information.

By Mary R., Senior Customer Care Specialist
Question:

So i want to understand something, i have to pay for be a volunteer?

Answer:

Hi Lia, No, It's not mandatory to donate to be a volunteer in our organization. You can send us an email at help@elderhelpers.org for further information.

By Mary R., Senior Customer Care Specialist

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