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EntirelyPets has a rating of 2.0 stars from 636 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EntirelyPets most frequently mention customer service, credit card, and day shipping problems. EntirelyPets ranks 105th among Pet Meds sites.
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I could not afford my pets med's if not for these Guys! Being on Soc. Sec. Sucks, but here we are able to stay under a roof. Please consider helping out any older neighbor folks with pets, they are Our LIFE! Thank You EntirelyPets
Every time i place an order something goes wrong. They don't communicate when something is out of stock. You CANT go into your autoship to make any changes. Has been this way for a very long time. Double billing is a huge issue, they don't get back to you when you ask them to when they are checking on a problem with your order. It is a shame. The folks are very kind on the phone but the follow thru and how it is actually run is a nightmare. I buy a lot of items, and the time and aggravation just doesn't make it worth it to me anymore.
Every time i place an order something goes wrong. They don't communicate when something is out of stock. You CANT go into your autoship to make any changes. Has been this way for a very long time. Double billing is a huge issue, they don't get back to you when you ask them to when they are checking on a problem with your order. It is a shame. The folks are very kind on the phone but the follow thru and how it is actually run is a nightmare. I buy a lot of items, and the time and aggravation just doesn't make it worth it to me anymore.
Tip for consumers:
always an issue
Products used:
toys and supplements.
This company send stuff thru fed x casue it is cheapest BUT it takes 10 days IF it even gets here in 1 piece. Medicines folks are waiting for and they literally go thru every state and still isnt here. Nope never again.
I placed an order for one dose of a topical flea medicine for my epileptic dog. I was sent, and billed for, two of the doses, which arrived the day. Company blamed their error on me bb
Products used:
Topical flea medication
Apparently I'm subscribed to their emails after unsubscribing years ago (got two of the same email, one was from the pharmacy). At least they do not have a current credit card or I'd worry about product showing up on my doorstep again. While it's possible they got my email some other way I wouldn't put it past this company to turn to it's unsubscribed list.
The prescription autoship popped up again in April (right at the six months refill date). I called this time and requested the autoship be cancelled and was assured it was. I sent a follow-up email a few days later and the response to that said that person cancelled it (so I guess the one I spoke with didn't?). We'll see in October if this rears its ugly head again...
I did cancel my credit card and that was fortunate as a few months later the pharmacy tried to auto ship a prescription refill that I had requested be removed from auto ship I know my vet did not authorize as I'd just filled it elsewhere. I ignored several voicemails and texts saying they needed updated credit card information and about three weeks later I received a text saying my order had been cancelled. I think I'm finally through a year after they supposedly cancelled all my auto ships and removed my card from their system. DON'T GET INVOLVED WITH THIS COMPANY.
UPDATE: After finally getting automatic shipments I did not schedule stopped OVER 6 MONTHS AGO, they shipped the order again. I was told it was due to a "system change". Supposedly they've cancelled the recurring order and deleted my credit care but I think I have to get my credit card reissued in order to stop them. RIDICULOUS
I've ordereed from this company for years and they often have the best price on items I purchase and I've been satisfied with them. However, something has gone horribly wrong and they no longer can be trusted. They have some poor business practices such as not notifying you if you have an upcoming autoship and even worse you have to contact them to cancel or change an autoship. You can't even update OR REMOVE your credit card information. They don't ship prescriptions and blame your vet - my vet had to contact them 3 times before they took responsibility. I had ordered two 6 count Heartgards - one for each of my two dogs. I was charged for both and I did receive one of the packs. Called and waited on hold and then told only the pharmacy could help and you get voicemail. Missed the callback but they said my vet didn't approve the Heartgard for one dog. My vet had sent both prescriptions at the same time. Had to send again twice before they acknowledged they received it and said they would ship. I ended up getting the 2nd Heartgard but it was not packaged in a box like the first one (or any I've ever purchased online). I think they were out of stock on the box of six and ended up splitting a box of 12. Just admit you are out of stock instead of wasting everyones time. I emailed customer service who told me they canceled all my autoships - we'll see how that works out. I'm not arguing with the one they just sent, lesson learned on my end, but if they autoship again I am going to dispute on my credit card. Very disappointed in what has happened to this company.
I bought some Churu nutrition pouches for my senior cat. We tried one at the veterinary office and she seemed to like it. When I received the container from entirely pets I took one out and she ate about a half of the chicken one but within 2 minutes threw it up. After that, she would not have anything to do with it. I called them to return them and they said because the container was opened they would not take it back. Each little envelope in there had not been touched just the bottle had been opened. This is a terrible return policy, how can I help that my cat threw it up and did not want anymore. Now I've paid $40 for something I cannot use. So don't buy here thinking that you might be able to return it like chewy because they won't
Tip for consumers:
I will never purchase from them again and I will tell anybody and everybody not to also
Products used:
None
I could not afford my pets med's if not for these Guys!
Being on Soc. Sec. Sucks, but here we are able to stay under a roof.
Please consider helping out any older neighbor folks with pets, they are Our LIFE!
Thank You EntirelyPets
Same order, 5 years in a row with free shipping. Ordered Dec. 31,2018. Shipped 3 days later according to website. Went to post office inquired 10 days after ordering. Contacted them again and finally received email today that no free shipping on this item anymore. They would not honor invoice with free shipping notated.
If I had not gotten in touch, who knows. Told them lost a long time customer, I'll shop elsewhere now. Asked to speak with supervisor and of course none there.
Tip for consumers:
They will lie on order about free shipping. As you wait and their website says item shipped. It has not. After inquiring, they told me finally 16 days later, they could not ship free anymore for this item. Wanted $38 more. No apologies. I told them this 5 year plus client will never do business with them again. Be careful! Especially if you need medicine for pets and are in somewhat of a rush.
Products used:
Jointmax
I have a very sick cat. I placed an order on July 29. I paid for priority shipping which should have gotten her medication here well before it ran out. It is August 9 and according to their website and tracking, a shipping label was just created. I tried using their chat option last week. No one ever came online. Customer service is nearly impossible to reach. I finally reached them today and they said that they can't cancel the shipment and that I can return it with a 20% restocking fee! Meanwhile, my cat is worse and reordering from another company will just take more time. If I could give them negative stars I would.
Tip for consumers:
Do not use!
Products used:
Haven’t received item
I ordered medium sized nail clippers after learning from a vet website that the ones I had were actually for dogs <20# (mine are both c. 45#). Entirely Pets filled the order quickly and got the order shipped out to me in no time. I appreciate their service, especially because I live in Alaska and sometimes companies don't have shipping algorithms that can adapt to shipping to PO Boxes.
I paid for upgraded 3 day shipping. A week later still waiting. According to them the box was"too big" for priority mail. Funny how five cans of cat milk is too big. Funny how they charged me for it and didn't send it that way. And two days later I ordered from medi vet and already got it in 2 days. No problems. Meanwhile I get emails from entirely pets that are lies.
Stay away from this place unless you want your items crammed into a too small box and damaged to the point the seals break and contents spill out in the box. This has happened twice and I am done with this company. Oh, yeah and their billing is a scam as well as the products they advertise ( continually over time) that they don't have. Do yourself a favor and order from reputable companies.
It's been a month over since I placed my order and I have not received my dog's prescription with many phones calls to Entirelypets.com company, 3 representatives promising express 1-2 day shipping because he was out of medication and still nothing. I was not informed of a back order, or a limitation to a certain prescription quantity. My dog had no pills left to take so I had to take my business somewhere else that was 100% more reliable. The reps kept telling me each time that three order was going to be sent out that day and I would get a confirmation email but nothing.
Tip for consumers:
The customer service in the office are ok, but they just all tell you that they have to talk to the pharmacist about where about the prescriptions are. They also do not check their inboxes for the vet's return signature on medication approvals and tried to blame it on the vet for their unresponsiveness. Use other sites for your pets medications.
Products used:
Order prescription for my dog, never recieved it.
Ordered 5 packages of Smart Sticks dog treats told to allow 8 days for shipping. Received no information then a notification that product was discontinued (NOT) only good thing was they did issue a credit to my charge.
I ordered from them. They sent me a partial and mostly incorrect order. It took me more than 2 weeks and a LOT of fighting to get return labels sent to me. They have had the product back for 10 days and STILL no refund.
Total scam company
Tip for consumers:
Run away
Products used:
Pet meds
Placed an order online, paid agreed international fees to be emailed to call in to verify order. At which point told oh no we can't ship it internationally! After pressurising them i was told they could but for 5 times the advertised shipping rates! Complete rip off with no product supplied but costing me $40 phone charge!
Do yourself a favor and believe all of the negative reviews posted here and stay away from this company.
They love to take your order but hate to fulfill nor communicate about it.
I learned a long time ago not to use their pharmacy as authorizations and orders were always messed up and with regards to non essential items they rarely arrive within a month.
Though their prices and products (once you get them) are good their order fulfillment, shipping and especially customer service are amongst the worst in the pet supply industry.
I would put negative stars if I could! Do not order! They took the money out of my account and I've been calling for two months for my order! Every person I talk to tells me something similar but different! Do not order! Just buy through a regular pet store or Chewy! You won't receive your package from them! I'm never buying from a sketchy website like this again only the name brand ones I trust
I've ordered from them for several years and always had great experiences... rapid shipping and everything complete. However... in Sept I ordered a product that was horrible and asked to return it. Got an RGM # and returned. According to the tracking # they received the package Oct 2. I STILL have not received credit in spite of numerous emails. I get responses saying they're sorry and it'll be credited, blah, blah, blah. Last email from them was Oct 17 saying my credit card company would issue the credit w'/in 4 business days. Still nothing. This is a significant amount of money and I'm totally disgusted. I'll never order again in spite of the fact I'll be paying more someplace else, but I refuse to do business with a company who is so incompetent.
This business is completely incompetent. Slow to process orders. Quick to check your card for funds. I had to call my vet at least a dozen times during the process of trying to complete this order. My vet was willing and called to try to resolve. They make excuses and lie. They have good prices but it's not worth the trouble. Companies like this are are the reason vets charge you to get outside prescriptions! I recommend pet meds if you're doing scripts by mail. Entirely Pets is a disgrace.
On march 09/2020 I placed an order in the $70 range and after 2 weeks of no movement in shipment I tried to contact them by their phone and all I got was non stop music and ads of what products were available. I also left a message on their web site along with my email address asking them for a refund back into my account with no response whatsoever. It's like they have fallen of the face of the earth, nowhere to be found. I paid through PayPal and have asked them to step in and help with this issue. My advise, find a more reputable company in which to purchase your pets needs.
Charged 5.95 shipping for Fedex shipping. Expected delivery date 7/13/16. Charging for shipping, and taking 11 days is unacceptable in this day and age. First and last order, anyone else on the planet can get it to me faster than them. No response from customer service.
I'm a veterinarian. I deal daily with 1800PetMeds, Chewy, Petco, etc. I recently had a client request medication from EntirelyPets, which was a first for me.
Every other online pharmacy allows me to authorize/decline requests online. I've sent two emails to EntirelyPets asking how I can authorize this request, as my fax machine is currently not sending. No reply. I guess I'll contact my client and explain that apparently EntirelyPets does not want her business.
I ordered several items from EntirelyPets. They arrived in one week, understandable during this pandemic. However, one of the items - costing $70 - was supposed to have been kept continuously refrigerated. EntirelyPets did ship it with cold gel packs. But the tracking shows that the order took more than 2 days' travel time to reach me. By the time my order was delivered to me, the gel packs were completely melted and soggy, and the $70 item was warm. I wanted to contact someone to provide feedback regarding this. However, I have been on hold trying to reach Customer Service by phone for over 40 minutes now, and doubt I will be able to get through. Never again!
Yes I received my order, but I've tried for about a week to feed it to my dogs and they keep throwing it up. I purchased the puppy formula and the dr. Marty's natures blend. I makes a half a cup of food with a quarter cup of warm water let it sit for three minutes. I mix it in with their dry kibble, they love the taste but about 20
Min later they throw it up. I can't feed it to them.
Tip for consumers:
Don’t automatically buy three bags for the free shipping, you’re not sure if your dog will be able to digest it or not.
Products used:
Pet food
I have been getting Bonies for my dog from Entirely Pets for years. They have the best prices by a wide margin. However, I have also spent hours of my time over the years dealing with their user-hostile web site set up. If you buy something on a recurring monthly plan, you cannot tell, when you go to the web site, when or if your order is in the works, or if it has been delivered, or if it is out of stock and you won't be getting it any time soon. Regular orders are viewable, but for some reason, the recurring orders are not. Their customer service is spotty. Some folks are very kind and patient, and some are officious and unhelpful. I was told last week that they are introducing a new software system. I don't know if that's true or if it will have any impact, positive or negative, on the buying experience. I honestly would have stopped buying from them long ago, but their prices are hard to beat and we buy a LOT of Bonies!
I am happy to have found Entirely Pets. Although I'm quite happy with the other auto-ship they use regularly as well as the store I shop at regularly, Entirely Pets was definitely a good find. Their prices are quite competitive and they have good sales but seems to be going on often although I've only been on the site twice. However both times I have made an order and it is my second order in only 3 weeks. I had some trouble with their website in placing the order that was a bit frustrating but in the end it worked out and their shipping time was reasonable so overall I was happy.
Tip for consumers:
Bear with the website ordering process and utilize the telephone option if necessary.
Products used:
I used the dewormer by Bayer because it had the one ingredient that the veterinarian told me it must have in it in order to be effective and safe. I had just taken one of my cats to the veterinarian and she said it was perfectly fine to use that because I've always been leery about using over-the-counter meds for a particular reasons her much advice from different pet and Veterinary sites. However as I said my veterinarian said this product was fine. Abused it and I believe it has worked however my veterinarian also said she's always found it necessary to treat them again in 3 weeks so until then I won't know for sure.
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We sell over the counter pet supplements, pet meds, flea & tick control products & supplies at everyday low prices. Free shipping on orders over $85. We carry popular brands like Frontline, Advantix, Greenies & Feliway.
