EntirelyPets

I placed an order for one dose of a topical flea medicine for my epileptic dog. I was sent, and billed for, two of the doses, which arrived the day. Company blamed their error on me bb

Apparently I'm subscribed to their emails after unsubscribing years ago (got two of the same email, one was from the pharmacy). At least they do not have a current credit card or I'd worry about product showing up on my doorstep again. While it's possible they got my email some other way I wouldn't put it past this company to turn to it's unsubscribed list.

I bought some Churu nutrition pouches for my senior cat. We tried one at the veterinary office and she seemed to like it. When I received the container from entirely pets I took one out and she ate about a half of the chicken one but within 2 minutes threw it up. After that, she would not have anything to do with it. I called them to return them and they said because the container was opened they would not take it back. Each little envelope in there had not been touched just the bottle had been opened. This is a terrible return policy, how can I help that my cat threw it up and did not want anymore. Now I've paid $40 for something I cannot use. So don't buy here thinking that you might be able to return it like chewy because they won't

I could not afford my pets med's if not for these Guys!
Being on Soc. Sec. Sucks, but here we are able to stay under a roof.
Please consider helping out any older neighbor folks with pets, they are Our LIFE!
Thank You EntirelyPets

Same order, 5 years in a row with free shipping. Ordered Dec. 31,2018. Shipped 3 days later according to website. Went to post office inquired 10 days after ordering. Contacted them again and finally received email today that no free shipping on this item anymore. They would not honor invoice with free shipping notated.

If I had not gotten in touch, who knows. Told them lost a long time customer, I'll shop elsewhere now. Asked to speak with supervisor and of course none there.

I have a very sick cat. I placed an order on July 29. I paid for priority shipping which should have gotten her medication here well before it ran out. It is August 9 and according to their website and tracking, a shipping label was just created. I tried using their chat option last week. No one ever came online. Customer service is nearly impossible to reach. I finally reached them today and they said that they can't cancel the shipment and that I can return it with a 20% restocking fee! Meanwhile, my cat is worse and reordering from another company will just take more time. If I could give them negative stars I would.

I ordered medium sized nail clippers after learning from a vet website that the ones I had were actually for dogs <20# (mine are both c. 45#). Entirely Pets filled the order quickly and got the order shipped out to me in no time. I appreciate their service, especially because I live in Alaska and sometimes companies don't have shipping algorithms that can adapt to shipping to PO Boxes.

I paid for upgraded 3 day shipping. A week later still waiting. According to them the box was"too big" for priority mail. Funny how five cans of cat milk is too big. Funny how they charged me for it and didn't send it that way. And two days later I ordered from medi vet and already got it in 2 days. No problems. Meanwhile I get emails from entirely pets that are lies.

Stay away from this place unless you want your items crammed into a too small box and damaged to the point the seals break and contents spill out in the box. This has happened twice and I am done with this company. Oh, yeah and their billing is a scam as well as the products they advertise ( continually over time) that they don't have. Do yourself a favor and order from reputable companies.

It's been a month over since I placed my order and I have not received my dog's prescription with many phones calls to Entirelypets.com company, 3 representatives promising express 1-2 day shipping because he was out of medication and still nothing. I was not informed of a back order, or a limitation to a certain prescription quantity. My dog had no pills left to take so I had to take my business somewhere else that was 100% more reliable. The reps kept telling me each time that three order was going to be sent out that day and I would get a confirmation email but nothing.

The quick release pinch collar works exactly as I had hoped! I use it as a training tool. I received it two days after placing the order whereas I was waiting 10 weeks from another company for the very same item! Service has always been great!

Ordered 5 packages of Smart Sticks dog treats told to allow 8 days for shipping. Received no information then a notification that product was discontinued (NOT) only good thing was they did issue a credit to my charge.

I ordered from them. They sent me a partial and mostly incorrect order. It took me more than 2 weeks and a LOT of fighting to get return labels sent to me. They have had the product back for 10 days and STILL no refund.
Total scam company

Do yourself a favor and believe all of the negative reviews posted here and stay away from this company.
They love to take your order but hate to fulfill nor communicate about it.
I learned a long time ago not to use their pharmacy as authorizations and orders were always messed up and with regards to non essential items they rarely arrive within a month.
Though their prices and products (once you get them) are good their order fulfillment, shipping and especially customer service are amongst the worst in the pet supply industry.

Placed an order online, paid agreed international fees to be emailed to call in to verify order. At which point told oh no we can't ship it internationally! After pressurising them i was told they could but for 5 times the advertised shipping rates! Complete rip off with no product supplied but costing me $40 phone charge!

I would put negative stars if I could! Do not order! They took the money out of my account and I've been calling for two months for my order! Every person I talk to tells me something similar but different! Do not order! Just buy through a regular pet store or Chewy! You won't receive your package from them! I'm never buying from a sketchy website like this again only the name brand ones I trust

I've ordered from them for several years and always had great experiences... rapid shipping and everything complete. However... in Sept I ordered a product that was horrible and asked to return it. Got an RGM # and returned. According to the tracking # they received the package Oct 2. I STILL have not received credit in spite of numerous emails. I get responses saying they're sorry and it'll be credited, blah, blah, blah. Last email from them was Oct 17 saying my credit card company would issue the credit w'/in 4 business days. Still nothing. This is a significant amount of money and I'm totally disgusted. I'll never order again in spite of the fact I'll be paying more someplace else, but I refuse to do business with a company who is so incompetent.

On march 09/2020 I placed an order in the $70 range and after 2 weeks of no movement in shipment I tried to contact them by their phone and all I got was non stop music and ads of what products were available. I also left a message on their web site along with my email address asking them for a refund back into my account with no response whatsoever. It's like they have fallen of the face of the earth, nowhere to be found. I paid through PayPal and have asked them to step in and help with this issue. My advise, find a more reputable company in which to purchase your pets needs.

This business is completely incompetent. Slow to process orders. Quick to check your card for funds. I had to call my vet at least a dozen times during the process of trying to complete this order. My vet was willing and called to try to resolve. They make excuses and lie. They have good prices but it's not worth the trouble. Companies like this are are the reason vets charge you to get outside prescriptions! I recommend pet meds if you're doing scripts by mail. Entirely Pets is a disgrace.

Charged 5.95 shipping for Fedex shipping. Expected delivery date 7/13/16. Charging for shipping, and taking 11 days is unacceptable in this day and age. First and last order, anyone else on the planet can get it to me faster than them. No response from customer service.

I wish I could give ZERO stars!
I ordered liver medication for my 14 year old dog. I ordered with plenty of time so there would be no lapse on his coverage.
I ordered for the first time from this awful company, I even paid extra for 2-3 day shipping. Today is day three, I received NO email, NO tracking, NOTHING!
I just called to check on order.
They told me it's back ordered!
No date for delivery!
Agent was clueless asked for a manager, he could have cared less, his name was Sean.
No apologies no help, he actually hung up on me when I got upset….
They are careless, awful, disrespectful and ignorant.
I will be posting on every site possible to let the world know how awful and careless they are!

I'm a veterinarian. I deal daily with 1800PetMeds, Chewy, Petco, etc. I recently had a client request medication from EntirelyPets, which was a first for me.

Every other online pharmacy allows me to authorize/decline requests online. I've sent two emails to EntirelyPets asking how I can authorize this request, as my fax machine is currently not sending. No reply. I guess I'll contact my client and explain that apparently EntirelyPets does not want her business.

I am happy to have found Entirely Pets. Although I'm quite happy with the other auto-ship they use regularly as well as the store I shop at regularly, Entirely Pets was definitely a good find. Their prices are quite competitive and they have good sales but seems to be going on often although I've only been on the site twice. However both times I have made an order and it is my second order in only 3 weeks. I had some trouble with their website in placing the order that was a bit frustrating but in the end it worked out and their shipping time was reasonable so overall I was happy.