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EyeMyEye has a rating of 2.2 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EyeMyEye most frequently mention wrong prescription problems. EyeMyEye ranks 135th among Eyeglasses sites.
This company responds to reviews on average within 2 days
My order arrived on time, and the packaging was excellent. The glasses came in a sturdy, protective case with a cleaning cloth, all carefully packed to ensure they arrived in perfect condition. Glasses are stylish and exactly as advertised. I picked a classic, sleek frame that goes well with everything, and the design is even better in person.
My order was messed up and I was very disappointed. The frames are super cute but the lenses are the wrong prescription. When I go back and look at my order it is right however, when I read the paper that came with my order the numbers are wrong. Not sure what happened but I'd love to give it another shot.
My order arrived on time, and the packaging was excellent. The glasses came in a sturdy, protective case with a cleaning cloth, all carefully packed to ensure they arrived in perfect condition. Glasses are stylish and exactly as advertised. I picked a classic, sleek frame that goes well with everything, and the design is even better in person.
My order was messed up and I was very disappointed. The frames are super cute but the lenses are the wrong prescription. When I go back and look at my order it is right however, when I read the paper that came with my order the numbers are wrong. Not sure what happened but I'd love to give it another shot.
Completely wrong prescription. I'd like a new pair. They took forever to deliver so I was super excited when they finally got here. Now I'm just disappointed, not even close enough to wear they are so strong and even the paper has the wrong numbers on it? Not sure where they got them from.
Loved the look of the frame, but when I received these yesterday the outer wrapper had been torn, the seal on the box had been opened and retaped with clear tape. The box was crushed, the case they were in was also crushed and the glasses were warped. I had waited so long for these and am so disappointed in the condition they were received. I contacted them, was promised a response and still have not heard anything back. We will see what they are planning on doing with the information.
Products used:
Eyeglasses
I got my glasses at much lesser here, anywhere else they were more than $200. Though earlier I was not very sure since had not heard about them but once I got my pair of glasses I was simply amazed at the quailty at these prices.
They should add more styles BTW to the $0 collection.
The glasses arrived in a case that looked worn down as if it was two-toned and after trying the glasses on they did not fit properly, the way I would have liked them to and when I put them on it seems as if they want to break because I hear a squeak sound.
Thank you for sharing your experience. We sincerely apologize for the condition of the case and the issues with the fit of the glasses. That squeak sound is concerning, and we want to make sure you’re fully satisfied with your purchase. Please share your order details as support@eyemyeye.us as this will help us to assist you better. We’re here to help make this right!
Took them forever to make it to me frames are wrong sent me large and was suppose been small frames would i ever refer anyone to them or this site never they totally screwed up my order and now I'm stuck with wrong glasses I can't even wear and took forever and a day to even get them sent to me don't buy from them they need to make my glasses right just not got forever and a day to wait on getting them again took right at a month to receive them when I finally did receive them
Products used:
Prescription glasses at the malta big they sent me because they sent me the wrong script
We sincerely apologize for the inconvenience and frustration you've experienced with your order. We strive to provide timely and accurate service, and it's clear we fell short in your case. As the new glasses have been delivered now, we hope you are satisfied with the resolution provided. Please feel free to contact for any assistance.
Wrong prescription. Says delivered yesterday. Came today. Read fine print! All of it. This is not a good company. They don't offer returns or replacement like they say! Go to goggles 4 you. Com
We sincerely apologize for any inconvenience this may have caused. We’ve sent an email to your registered email address requesting the updated prescription from your doctor. Please check your inbox and reply with the necessary details at your earliest convenience so we can promptly address the issue.
Just want to say this was the best choice in buying glasses I've ever made I love them so much and they fit me perfect I get a lot of compliments on them also.
Tip for consumers:
I love my glasses I get compliments all the time
Products used:
The nerd type frame love them
Thank you so much for your kind words! We’re thrilled to hear that you love your glasses and are getting so many compliments! If you have a moment, we’d be grateful if you could update your review with a 5-star rating, as it really helps others find us. Thanks again for choosing us – we're so happy to be a part of your perfect glasses experience! 😊
Glasses are of poor quality, husband's glasses are extremely loose in the frames.
Took weeks despite paying for expedited shipping. Shipping was not refunded.
Poor customer service.
We're truly sorry to hear about your experience with both the quality of the glasses and the shipping delay. This is certainly not the level of service we strive to provide. We would like to make things right.
Please share your order details at support@eyemyeye.us and we'll do our best to resolve the issue, including reviewing the shipping charge and addressing the quality concerns. Thank you for bringing this to our attention, and we appreciate the opportunity to improve.
I had a pare that only lasted two months... NOT GOOD, and would NOT take care of the problem... So needless to say, that I was NOT happy with them and Needless to say that I will most likely not be buying anything else from them...
Tip for consumers:
I had a pare that only lasted two months... NOT GOOD, and would NOT take care of the problem... So needless to say, that I was NOT happy with them and Needless to say that I will most likely not be buying anything else from them......
Products used:
eyeglasses
Thank you for sharing your feedback. We're truly sorry to hear about your experience and the short lifespan of your product. We aim to provide high-quality items and dependable customer support, so it’s disappointing to hear that we missed the mark. Please share your order details at support@eyemyeye.us as we’d like to make things right. Thank you again for bringing this to our attention.
I paid for it faster shipping I paid for a transitional lenses I paid for bifocal and my prescription and I got none of the above and I've yet to be reimbursed I got reimbursed $7 for the $13 that I paid to get them mailed to me and they were late I mean it still took me three and a half weeks to get them and they're wrong
Products used:
I'm still wearing my old broken pair
We are sorry to hear about your experience. We understand your frustration with the shipping delay, incorrect lenses, and incomplete reimbursement. This isn’t the service we aim to provide. Please provide your order details at support@eyemyeye.us and we will look into your order right away to ensure you receive either the correct product or a full refund for the missing items. I’ll personally follow up to resolve this quickly.
I was sent the wrong prescription. The prescription is way too strong and not what I ordered at all. The glasses also took an entire month to recieve. 0/10, do not recommend.
Products used:
Glasses
We're really sorry to hear about the mix-up with your prescription and the delay in delivery. This is definitely not the experience we want for our customers. Please share your order details and updated prescription at support@eyemyeye.us so we can fix this for you right away, either by providing the correct prescription or issuing a refund. We truly appreciate your feedback and would like the opportunity to make things right.
I'm sorry to inform you that even thou I was very excited to see my new eye wear I didn't get nothing it says it was delivered but I never got it.
Very disappointed.
Hi Juan,
Please reach out to us on support@eyemyeye.us or you can click on the chat icon on our website to live chat with our representative for assistance with order details. Your orders is secured with route insurance coverage. You can easily claim a full refund by visiting the Route website (https://claims.route.com/)
If you need any further assistance, feel free to reach out, and we'll be happy to help!
The glasses themselves are nice. They fit well and I was surprised they have transition lenses. But it took almost a month to receive them.
Products used:
Prescription glasses
We apologize for the delay in shipping and appreciate your patience. We’re working to improve our delivery times and hope your next experience will be even smoother.
Hi...Even though multiple write ups and follow ups I was sent the wrong frame. Could you please process my refund as I am not going to use it.
Hi Raj,
Thank you for reaching out and bringing this to our attention. I sincerely apologize for the inconvenience you've experienced with the wrong frame being sent despite the follow-ups. This is not the experience we want for our customers, and I completely understand your frustration. Please share your order details as this will help us to assist you better.
Wrong prescription the right eye was good but the left eye looks like a magnifying glass can't see out of it at all...?...
We regret the inconvenience caused to you. We have marked an email on your registered email ID dididoxxx19xx@gmail.com asking for the details regarding your order. Please share the required details as this will help us to assist you better.
I had a complicated prescription and they were amazing at making sure they were just right. Love them so much and the turn around time was so fast.
I cant see anything with these glasses but they are so cute I so desperately wanted them to come & im so disappointed that I cant see with them 😔
Hi Florencia,
We regret the inconvenience caused. We have sent an email on your registered Email ID floxxiibrxxxo@xxail.com asking for the updated prescription. Please share the same as this will help us to assist you better.
The frame and lens both are if awesome quality. Right power and delivery on time
I love both pairs of glasses I received. They are so comfortable and my prescription is perfect. I will definitely be ordering again.
Thanks Leslie! Happy to know that you love your glasses. Would love to see you coming back to EyeMyEye. Cheers!
Glasses were uncomfortable and give me a headache. The prescription is definitely stronger. It makes me dizzy. I would look elsewhere
We regret the experience you had with the glasses. We have sent details of your order at you personal email id alex****guy***@gmail.com. Please revert on the email sent and help us in making your experience better with our Glasses.
I ordered a pair of glasses and I didn't receive them, I was in treatment in a city 6 hours from home and was sent home before they arrived. I changed my address but the post office is saying they were never forwarded to the local office, leaving me glasses less. I was so excited to try these too. Maybe I'll get to try them another time.
We regret the inconvenience caused. We would request you to share your order details as support@eyemyeye.us as this will help us to assist you better.
The glasses arrived pretty fast. Took about a week but the lenses are no where near my prescription. I can't see out of them at all.
Products used:
Eyeglasses
Thank you for sharing your feedback. We're truly sorry to hear about the condition in which your order arrived and the delay in receiving a response. This isn’t the experience we want for our customers, and we’re committed to resolving it as quickly as possible. Please know that we’re looking into this to ensure you get the support you need. We’ll follow up with you soon to make this right and provide any updates on your case. Thank you for your patience, and again, our apologies for the inconvenience.