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on 3/3/16Thanks for considering Faregeek as your travel partner. Please be advised that the $14.99 is a Customer satisfaction and Best Price Guarantee program which allows you to cancel the ticket on the same day of your reservation without any penalty. You must use this by 11:59 pm (EST), the same day you purchased the ticket on our website. This service is only applied on flights.
I hope we were able to answer your query and looking forward to serve you.
Another way for them to steal from you. Customer satisfaction is a joke to these people. They just give you the run around once they get your money. Consider a reputable travel site or gamble away your cash!