Hello Olga, thank you for your question. I have tried to locate your order number in our system by the email address you offered; however, I cannot find it. Did you buy from Facebook? Or signed up by other email address? If you bought through FB, please try to login by FB, and if by other email, please offer me the email address, I will help you to check your order number firstly. And also, you can offer me the transaction ID or receipt number, and then I can consult with our bank about your order number.