Good luck. I also had to return an item that I ordered back in late november early December and I just now got my refund. With a lot of bad emails and lies on their end. Hound the heck out of them. Don't give up. The address on their site is also incorrect for their returns. My item is still here in the states at the dead zone post office marked as undeliverable. I hounded them so much that they finally said just give her her money back. Each day I checked the tracking number and each day that I didn't see the refund in my account I emailed more than 10 times. I forced their hand to return money. Keep forcing their hand. Don't give up.