FashionMia Questions & Answers

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Here’s what consumers have asked with answers from FashionMia staff and previous consumers.

398 questions answered
25% answered in 1 day
Question:

Order#: b2263416 content:i havent heard anything about my order shipping. i ordered this dress march 20. i would like a refund. scam,,,

Answer:

Dear Customer, Thank you for your order and message here. We are sorry for the delay and inconveience caused. We have successfully cancelled the order for you and will full refund to your paypal account asap. If there is anything I can do to help, please just let me know. I will try my best to help you. Have a beautiful day~

By Bella m.
Question:

Answer:

Dear customer, Thanks for your message. All of our products were made in HongKong. And we are from HK. If you are interested in our products, please visit our website http://www.fashionmia.com/ to place the order. Since Asian size is smaller than US size, we suggest you choose one size larger than your usual size, or you can offer us information about your preferred item, your detailed body measurements including bust, waist and etc. for the purpose of our recommendation to you. About the return & exchange policy, please have a view via: http://www.fashionmia.com/return-amp-exchange-i-15.html If there is any problem please just let me know. Please contact us here for any problem, thanks.

By Bella m.
Question:

How do i track my order

Answer:

Dear Customer Thank you for your message here. Would you please offer us the tracking number of your order so that we can confirm with relevant department and solve your problem as soon as possible. Thank you for your kind support and cooperation. FashionMia

By Bella m.
Question:

How soon can i get my refuned?systems that much slowe to get refund? it's been 2month to waiting to get refruned

Answer:

Dear Customer Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department and solve your problem as soon as possible. Thank you for your kind support and cooperation. FashionMia

By Bella m.
Question:

A lot of customers are unhappy with the quality of the clothing and customer service and also customers have a hard time tracking items. why is this?

Answer:

Dear customer, Thanks for your message. We are sorry to hear that. Even if you saw some bad reviews about our websites, everything has two sides, and as the saying goes "Ten thousand people have ten thousand Different views on Hamlet." You can have a try by yourself. Also, we guarantee the good quality of our products since we have strict QC before shipment. And, there are too many emails everyday for Customer Service to deal with so that they may not respond in time. Sometimes the order cannot be processed or delivered on timely due to unexpected troubles such as large demand or weather etc. Hope you understand. Please contact us if you have any problem with the order. It will be solved timely till your satisfaction.

By Bella m.
Question:

When can i expect to receive order#b2308808? payment for this order was confirmed by fashionmia on april 29, 2018. it is now may 16, 2018!

Answer:

Dear Customer Thank you for your order and message here. We are sorry to let you wait for such a long time. We have checked this order and sent your order status to your email address, please check your inbox then let us know if anything you need our assistance:) Thank you FashionMia

By Bella m.
Question:

I have a order and it is 15 day and i don't have any answer or mail about the order,,,,please tell me something about the dresses ..

Answer:

Dear Customer Thank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly. Thank you for your kind support and cooperation. FashionMia

By Bella m.
Question:

Fashionmai customer service is so so shamelessly as promise to return money since 4 months ago but still have not. how to complain it? i will go ahead

Answer:

Dear Customer Thank you for your order and message here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly. Thank you for your kind support and cooperation. FashionMia

By Bella m.
Question:

Why are your reviews so bad

Answer:

Dear customer, Thanks for your message. We are sorry to hear that. Even if you saw some bad reviews about our websites, everything has two sides, and as the saying goes "Ten thousand people have ten thousand Different views on Hamlet." You can have a try by yourself. Also, we guarantee the good quality of our products. Please contact us if you have received damaged product. It will be solved timely till your satisfaction.

By Bella m.
Question:

Hi my order number b2291250 15/04/2018 when came delivery ? thank you virginija

Answer:

Dear Customer Thank you for your order and sharing, we have checked this order and sent your order status to your email address, please check your inbox then let us know if anything you need our assistance:) Thank you FashionMia

By Bella m.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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