FashionMia Questions & Answers

Here’s what consumers have asked with answers from FashionMia staff and previous consumers.

398 questions answered

25% answered in 1 day

Question:

I have been waiting since may 8th for a $47.20 refund. you said i had to have a paypal, but your system is not secure. you have every excuse in the book, but no action to solve the problem. i didn't even get the merchandise. my order number number is b1122688. my resolution number is 102234. I have been waiting since may 8th for a $47.20 refund. you said i had to have a paypal, but your system is not secure. you have every excuse in the book, but no action to solve the problem. i didn't even get the merchandise. my order number number is b1122688. my resolution number is 102234.

Answer:

Hello thank you for your questions. We still have some consumers who paid us by Braintree however, they offered us PayPal account, and money was back within 48 hours. Please don't worry, your refund will be back within 48 hours, once you offer me your PayPal account.

By Fashion M., over a year old

Question:

Why won't you give me my refund? Why won't you give me my refund?

Answer:

Hi MR, could you please offer me your order number and I will check it for you now

By Fashion M., over a year old

Question:

Hi i was promised a 95$ refund a while ago. i have been communicating with your company. they kept telling me to be patient but im loosing patience... freda Hi i was promised a 95$ refund a while ago. i have been communicating with your company. they kept telling me to be patient but im loosing patience... freda

Answer:

Hi freda s., could you please offer me your order number and I will check it for you now

By Fashion M., over a year old

Question:

I am very interested in the shoes that you pair up with your clothing items. I am very interested in the shoes that you pair up with your clothing items.

Answer:

Hello Minerva Z, sorry we didn't sale shoes now.

By Fashion M., over a year old

Question:

Payment is not going through successfully through paypal to purchase items on fashionmia, what is the problem Payment is not going through successfully through paypal to purchase items on fashionmia, what is the problem

Answer:

Thank you for your question. Could you please try again, and if it doesn't work still, please contact PayPal.

By Fashion M., over a year old

Question:

Hi. we order clothes from you and was not satisfied with what we have received and have not been able to return the clothes with in the 28 day mark due to sitain curcomstances. are we still able to return and receive a refund? Hi. we order clothes from you and was not satisfied with what we have received and have not been able to return the clothes with in the 28 day mark due to sitain curcomstances. are we still able to return and receive a refund?

Answer:

Could you please contact our customer service firstly and they will help you with this problem.

By Fashion M., over a year old

Question:

Can you still return ittems after the 28 day window Can you still return ittems after the 28 day window

Answer:

Hi, thank you for your question. According to our policy, products can be returned within 28 days. But you can contact our customer service, and they will help you and give you a better solution.

By Fashion M., over a year old

Question:

Still waiting on two orders to arrive. oders were placed two months ago on about may 4th. how long do orders usually take to show up? Still waiting on two orders to arrive. oders were placed two months ago on about may 4th. how long do orders usually take to show up?

Answer:

Hello Barbara, Could you please offer me your order number? I will help you check your order status here. Thank you a lot.

By Fashion M., over a year old

Question:

How do i go about returning items. i went by their size chart. these items are much too small. How do i go about returning items. i went by their size chart. these items are much too small.

Answer:

Hi, Karen, we have different return and exchange address for different country. You can just email us via linda@fashionmia.com and tell them your order no. And also your problems, fashionmia customer service will help you do your return issue. Best wishes

By Fashion M., over a year old

Question:

Hello there... i am really amazed of the wide varieties you have. i am just a bit skeptical because of the mixed reviews. i don't want to be one sided or unfair that'ls why i am inquiring directly from you. my daughter and i love dresses. please help us. i don't like this query of mine to be posted. i just want you to answer this. thanks. anne

Answer:

Hey Annie, Thank you for inquiry, let me answer you: First, for the size promblem, Refer to the product details to see the exact measurement first and choose corresponding size ( S, M, L, etc) below the picture of products. The size guide is just a reference for all the items, which is not as accurate as the info of product details. Second: as for the quality problem, There is strict quality assurance before each product is packed and shipped. If the items came with defection or bad quality, or is not as advertised on the website, please send me a few photos to service@fashionmia.com with your order number, we would surely help you with your problem. Maybe our products are not in good quality as something worth thousands of dollars, we are still struggling to sell good products cheap. Third, for the logistics, Shipping time depends on shipping method and the place you live in. And also some products are in our warehouse, we can ship them within 48 hours; however, some are not, and we need to work on the supply. Then it will take longer time. Please understand. Dear Annie, if you still have any problems, pls let me know! Best Wishes

By Fashion M., over a year old

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