FashionMia Questions & Answers

Here’s what consumers have asked with answers from FashionMia staff and previous consumers.

398 questions answered

25% answered in 1 day

Question:

All my clothes ordered were really small. i gave them to my niece. she is a medium. i ordered xl to make sure fit, my bad, they did not. one dress i bought, some kind of writing on it! it was a gift. took it the cleaners, they knew right away it was from china. i would like to have refund for at least half of my purchase. no number or email to get in touch. All my clothes ordered were really small. i gave them to my niece. she is a medium. i ordered xl to make sure fit, my bad, they did not. one dress i bought, some kind of writing on it! it was a gift. took it the cleaners, they knew right away it was from china. i would like to have refund for at least half of my purchase. no number or email to get in touch.

Answer:

Hi dear Mittie, i am so sorry for the size problem, you can reach us via linda@fashionmia.com or or call us during our working time below: 9:00 am to 6:00 pm, Monday to Saturday, GMT+8 Beijing time Our phone number is +1 (888) 553-5616 Pls no not worry, send us your order no. And we will help you solve this problems. Have a nice day!

By Fashion M., over a year old

Question:

How do i return an item too small How do i return an item too small

Answer:

Hi, patricia, you can just contact us via linda@fashionmia.com or call us during our working time below: 9:00 am to 6:00 pm, Monday to Saturday, GMT+8 Beijing time, we will help you do this! Thank you so much!

By Fashion M., over a year old

Question:

Hi, my name is ana santos, from linbon. i made an order with you two dresses on 06/05 and so far not received the order. furthermore, access to the track button does not work. what can i do? Hi, my name is ana santos, from linbon. i made an order with you two dresses on 06/05 and so far not received the order. furthermore, access to the track button does not work. what can i do?

Answer:

Hi, dear Ana, do not worry, you can us during our working time below: 9:00 am to 6:00 pm, Monday to Saturday, GMT+8 Beijing time, or email us your order NO. Via linda@fashionmia.com, tell us your order NO. Or just left me your order NO. Or the email address when you are ordering. We will check it, your problem will be perfectly solved! Have a nice day!

By Fashion M., over a year old

Question:

I placed an order yesterday but i never received and email? I placed an order yesterday but i never received and email?

Answer:

Hi, Alic, Thanks for your order from Fashionmia. If you are in need of your package, you can just contact us with your order NO. Via linda@fashionmia.com or call us during our working time below: 9:00 am to 6:00 pm, Monday to Saturday, GMT+8 Beijing time We can help you speed up it! Best wishes to you!

By Fashion M., over a year old

Question:

Do you deliver to canada? should i pay in canadian funds? Do you deliver to canada? should i pay in canadian funds?

Answer:

Hi, Amita, yes we deliver to Canada, and you can pay in Canadian funds. Wish you have a nice day!

By Fashion M., over a year old

Question:

I ordered over $250.00 worth of merchandise on the 2 of may. i paid with my brinks card, but it keeps charging to my 1st payment method, my partners card. i have sent a bank statement to customer services showing the items are paid for. my partners bank is overdrawn because fm keeps trying to bill us way after fashionmia has taken my payment for the same "paid" order. topping it off i login to track items to see that my order is at a hold because payment is "required" again i have a bank statement showing i paid. i've called, emailed, opened dispute to no avail. this is becoming absurd. how can this issue be resolved? i can somewhat understand the mixup, but i've never had an issue like this with other companies. I ordered over $250.00 worth of merchandise on the 2 of may. i paid with my brinks card, but it keeps charging to my 1st payment method, my partners card. i have sent a bank statement to customer services showing the items are paid for. my partners bank is overdrawn because fm keeps trying to bill us way after fashionmia has taken my payment for the same "paid" order. topping it off i login to track items to see that my order is at a hold because payment is "required" again i have a bank statement showing i paid. i've called, emailed, opened dispute to no avail. this is becoming absurd. how can this issue be resolved? i can somewhat understand the mixup, but i've never had an issue like this with other companies.

Answer:

Dear Leandrea, could you pls send me your order no, i will help you handle it. Thank u so much!

By Fashion M., over a year old

Question:

Where is my refund? ordered an item in january and did not get it. want my money back asap

Answer:

Hello, I apologize for the inconvenience. Could you please offer me your order number and I will check your refund status for you.

By Fashion M., over a year old

Question:

Yes i was wondering about shipment Yes i was wondering about shipment

Answer:

Thank you for your question. Shipping time depends on shipping method and the place you live in. And also some products are in our warehouse, we can ship them within 48 hours; however, some are not, and we need to work on the supply. Then it will take longer time. Please understand.

By Fashion M., over a year old

Question:

I wanted to replace an order with new items, have many back and forth emails and almost a week, this is still have not resolved. i called but no one picked up the phone now i was able to leave a voice mail. can someone talk to me asap to resolve this? I wanted to replace an order with new items, have many back and forth emails and almost a week, this is still have not resolved. i called but no one picked up the phone now i was able to leave a voice mail. can someone talk to me asap to resolve this?

Answer:

Hello, I am so sorry for this problem. Could you please offer me your order number and your problems to doris@fashionmia.com I will do as best as I can to help you to deal with this problem. Thank you

By Fashion M., over a year old

Question:

Hi, do you deliver to dallas texas? Hi, do you deliver to dallas texas?

Answer:

Hello, Yes we do. We sale products to all over the world

By Fashion M., over a year old

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