Flighthub FAQ | Sitejabber

Question:

I am having and issue with a flight hub customer service. i only want to correct the name on the ticket i purchased. and customer service wants to charge me $300.00! what can i do about this? I am having and issue with a flight hub customer service. i only want to correct the name on the ticket i purchased. and customer service wants to charge me $300.00! what can i do about this?

Answer:

Hi Kristina, We're sorry to hear that you are having issues with your booking. Could you please send us your 9-digit booking reference number by private message? Our Escalations Team will look into your case and contact you to help resolve the matter. Kind wishes

By Sarah C., Customer Experience Specialist over a year old

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Question:

Hi flighthub, even though i chose to pay in cad dollars and on my checkout page it said the amount was in cad dollars the email confirmation i received stated it was actually in usd. the amount credited on my card were in usd as well. even though this seemed misleading to me it's not a huge deal since the price is still ok.. what i am worried about is why i have 2 additional amounts pending on my credit card of $33.13 and $64.27 in addition to the flight amounts. what are these fees for? Hi flighthub, even though i chose to pay in cad dollars and on my checkout page it said the amount was in cad dollars the email confirmation i received stated it was actually in usd. the amount credited on my card were in usd as well. even though this seemed misleading to me it's not a huge deal since the price is still ok.. what i am worried about is why i have 2 additional amounts pending on my credit card of $33.13 and $64.27 in addition to the flight amounts. what are these fees for?

Answer:

Hi Samantha, We'd be happy to look into this for you. Could you please send us your 9-digit booking by private message? We'll contact you to help sort this out. Kind wishes, FlightHub Team

By Sarah C., over a year old

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Question:

I was going to book some flights with flighthub, but the very negative reviews on sitejabber and tripadvisor really put me off. are these reviews being fair to flighthub? awaiting your answer. I was going to book some flights with flighthub, but the very negative reviews on sitejabber and tripadvisor really put me off. are these reviews being fair to flighthub? awaiting your answer.

Answer:

Hi Che, Thanks for taking the time to write to us. FlightHub is an online travel agency and we partner with hundreds of airlines to try to offer the best fares to our travellers. However, because we are a third party agency, we do not always have the same flexibility as airlines to resolve certain types of issues. Despite this, we work very hard to help our travelers and, although there might be longer delays, we try our best to resolve all situations efficiently. If you have any questions or concerns, we invite you to contact us directly at social@flighthub.com and we will be happy to help you. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

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Question:

Regarding booking on your site is the price firm once you book online or can it change? Regarding booking on your site is the price firm once you book online or can it change?

Answer:

Hi AnneMarie! Thank you for taking the time to reach out to us. Airfare can be very dynamic, and can fluctuate based on demand and availability. However, the fare is locked once your booking is ticketed. This means that, although unlikely, the price can change between the time you make your booking and the time you receive your ticket. If ever this happens, we will notify you immediately and you will have the option to either pay the new fare, or cancel and get a full refund. Let me know if this answers your questions! Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

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Question:

This is my first time to use flight hub and i have more terrible than good reviews. my flight is on nov. 28th yet nad pray that its good. This is my first time to use flight hub and i have more terrible than good reviews. my flight is on nov. 28th yet nad pray that its good.

Answer:

Never book with Flighthub, terrible company, tital sc

By Joe A. over a year old

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Question:

I've been on hold for 3 hours with no update in timeline? are you able to assist? I've been on hold for 3 hours with no update in timeline? are you able to assist?

Answer:

Total scam company. They book your ticket and nil customer support.

By Joe A. over a year old

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Question:

Is this a legit website? Is this a legit website?

Answer:

Hi Mia, FlightHub is a legitimate travel agency that works with hundreds of airlines to get you the best possible fares. If you have any questions or concerns, or need assistance with a booking, just let us know! We'd be happy to help. Just send us an email to social@flighthub.com. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

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Question:

I just booked a flight today and i didn't receive any email of confirmation or e ticket on my mail. but i have my booking reference. how was that? I just booked a flight today and i didn't receive any email of confirmation or e ticket on my mail. but i have my booking reference. how was that?

Answer:

Hi Sharlaine, It can take up to 24 hours to issue an electronic ticket. If you haven't yet received your confirmation, please send us your booking reference number by direct message. We'll be happy to look into this for you. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

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Question:

How do you reach someone at flighthub without going through the 1-800 number and wasting hours of time. How do you reach someone at flighthub without going through the 1-800 number and wasting hours of time.

Answer:

Hi Susan, Just send us a private message with your 9-digit booking reference number and tell us a bit about your inquiry. We'll reach out to you as soon as possible to help. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

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Question:

I booked two tickets online with flighhub when i received confirmation i noticed a spelling mistake on the reservation. i have called to fix this and have had nothing but the run around. i called the airlines they were willing to fix the spelling mistake for free but weren't able to because of the way flighthub made the reservation. i have since called flighthub and they now want to charge me $75 dollars to fix a spelling mistake that was their mistake in the first place. the airlines clearly were willing to make the change for free. i worked in customer service for 10 years this seems a bit of a money grab to me. i fly on average 2 business trips a month and have never experienced this with any other reservation site. please help I booked two tickets online with flighhub when i received confirmation i noticed a spelling mistake on the reservation. i have called to fix this and have had nothing but the run around. i called the airlines they were willing to fix the spelling mistake for free but weren't able to because of the way flighthub made the reservation. i have since called flighthub and they now want to charge me $75 dollars to fix a spelling mistake that was their mistake in the first place. the airlines clearly were willing to make the change for free. i worked in customer service for 10 years this seems a bit of a money grab to me. i fly on average 2 business trips a month and have never experienced this with any other reservation site. please help

Answer:

Hello Aaron, Please send us your 9-digit booking reference number by private message, and one of my colleagues will contact you to help make the necessary changes to the spelling of your name. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

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Flighthub Questions & Answers

Regarding booking on your site is the price firm once you book online or can it change? Regarding booking on your site is the price firm once you book online or can it change?

This is my first time to use flight hub and i have more terrible than good reviews. my flight is on nov. 28th yet nad pray that its good. This is my first time to use flight hub and i have more terrible than good reviews. my flight is on nov. 28th yet nad pray that its good.

I've been on hold for 3 hours with no update in timeline? are you able to assist? I've been on hold for 3 hours with no update in timeline? are you able to assist?

Is this a legit website? Is this a legit website?

I just booked a flight today and i didn't receive any email of confirmation or e ticket on my mail. but i have my booking reference. how was that? I just booked a flight today and i didn't receive any email of confirmation or e ticket on my mail. but i have my booking reference. how was that?

How do you reach someone at flighthub without going through the 1-800 number and wasting hours of time. How do you reach someone at flighthub without going through the 1-800 number and wasting hours of time.

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