Thank you for contacting us!

There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. However, based on our experience, such situation is very rare.

Meanwhile, we do care our customers' shopping experience very much. If you have been charged for any extra custom fee, you just need to send us a copy of the customs invoice with tracking number on it, and our workers at after-sale department will give you a satisfying solution.

Products can be returned within 14 days of receiving your order (excluding shipping fees). Products with quality-related issues, such as damaged, defective, or mis-shipped items will receive a full refund including shipping fee. We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping cost for the returned packages are non-refundable.

Please contact us via feedback@floryday.com if you need any further assistance.