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Hi
I placed an order on 17th sept payment was taken and the 3 dresses were to be shipped within 7 days......when I didn't receive anything two weeks later I email to enquire on my order...... I received no answer so I emailed a few more times. I have not heard anything from Floryday. I would appreciate someone from floryday to follow up with me please!!
Regards
Grainne

asked by Grainne M. on 10/31/16

1 Answer
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Hi Grainne,

Thank you for your feedback. It is a shame to know that you have not received your order. 7 days only refers to that the order will be sent out within 7 days from the day you place the order, and we indicate on our website that shipping time is not included. Can we know which shipping method you chose?

As for the emails you sent to us, normally our service team will reply in 24 hours. Would you please check your spam box or junk folder? Please also send us an email to feedback@floryday.com with the title of "sitejabber+your order number+your concern", and we'll give you a reply in 24 hours as soon as we get the email.

Thank you for your understanding.

Kind Regards,
Floryday

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