I received my order and none of the items fit, but I am not able to find a way to return them. The site says merchandise needs to be returned within 14 days, but gives no return instructions. It gives an email for service, which I sent, but I have not gotten a response. Any suggestions?

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I received my order and none of the items fit, but I am not able to find a way to return them. The site says merchandise needs to be returned within 14 days, but gives no return instructions. It gives an email for service, which I sent, but I have not gotten a response. Any suggestions?

asked by Terry E. on 10/25/16

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Floryday F. [Floryday Rep] · Answer 1 · 2016-10-25T07:17Z

Floryday F. [Floryday Rep]

on 10/25/16

Hi Terry,

Thank you for your question. Suppose there's a misunderstanding. 14 days means customers need to contact our service team in 14 days from the day they receive the parcel if there's any problem with the order, not to returning the order in 14 days.

It is a shame to know that the dress does not fit. Would you please let us know your order number and we'll check it for you. Please send us an email to feedback@floryday.com with the title of "Sitejabber+your order number+your concern", and we'll reply you in 24 hours.

Thank you for your understanding.

Kind Regards,
Floryday

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I received my order and none of the items fit, but I am not able to find a way to return them. The site says merchandise needs to be returned within 14 days, but gives no return instructions. It gives an email for service, which I sent, but I have not gotten a response. Any suggestions?

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