Hi Joan,

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectation and extend our sincere apologies.

We have sent you gmail email with top solution. Please have a check and give us a confirmation back and we will try our best to help you out.

For any issues, you may also send us emails to our feedback@floryday.com. Our Customer Service Team will handle it promptly and find the best solution for you.

Thank you for your time.

Best regards,