Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

Hi, i need to return and i do not have an order number, just an invoice and item numbers Hi, i need to return and i do not have an order number, just an invoice and item numbers

Answer:

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. If you don't have order number, please provide your email, or phone number. Or you can send the email to feedback@floryday.com with the title """" sitejabber+ your order number """". Our Customer Service Team will handle it promptly and find the best solution for you. Would you please tell us your order number so that we can contact you as soon as possible? Best regards, Floryday

By Floryday F., over a year old

Question:

I put in my order yesterday my bank took it. i was going to see if i could possibly go up a size bigger xxl .. instead of my xl. betty carroll... I put in my order yesterday my bank took it. i was going to see if i could possibly go up a size bigger xxl .. instead of my xl. betty carroll...

Answer:

Thank you for shopping on our website! We will change the original size to size XXL for you. Please note that for any change of your products information including the size or color change, the preparing time will be calculated from scratch. We do appreciate for your kind understanding. Please also be reminded that once your order is shipped out, an automatic email with all the original information will be sent to you. But we have updated the new size as requested for you already before we send the package to you. Please don't worry. Feel free to contact us for anything else we can help.

By Floryday F., over a year old

Question:

How do i get a shipping label i don't have a printer How do i get a shipping label i don't have a printer

Answer:

Thank you for your review. Please take our deepest apologies for all the problems you encountered. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your correct order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "" sitejabber+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F., over a year old

Question:

Hi, same here. no response from floryday, therefore,no return possible. no returns address supplied. scam i think. report to trading standards!

Answer:

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Due to the peak season, our customer service will answer you within one week. If you don't receive the answer from us, please check the spam box first, if still no answer, please send the email to feedback@floryday.com with the title """" sitejabber+ your order number """". Our Customer Service Team will handle it promptly and find the best solution for you. Would you please tell us your order number so that we can contact you as soon as possible? Best regards, Floryday

By Floryday F., over a year old

Question:

Hi please send simple instructions on how to return these shoes. they are too small , you product and information slip not helpful .sberzins13@ talkta Hi please send simple instructions on how to return these shoes. they are too small , you product and information slip not helpful .sberzins13@ talkta

Answer:

Thank you for your review. Please take our deepest apologies for all the problems you encountered. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your correct order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "" sitejabber+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F., over a year old

Question:

Seems so difficult to return goods. this is the first time i have shopped with you, but put off by the difficulty to return goods. ann henshaw Seems so difficult to return goods. this is the first time i have shopped with you, but put off by the difficulty to return goods. ann henshaw

Answer:

:: Thank you for your review. Please take our deepest apologies for all the problems you encountered. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your correct order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "" sitejabber+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F., over a year old

Question:

Meningslöst att ställa en fråga. floryday svarar aldrig. totalt omöjligt att returnera en vara. Meningslöst att ställa en fråga. floryday svarar aldrig. totalt omöjligt att returnera en vara.

Answer:

A: Tack för din feedback. Observera att vi är ett företag som är villiga att bära ansvaret och hjälpa våra kunder när de har problemen. Din tillfredsställelse är det viktigaste för oss. På grund av högsäsongen svarar vår kundtjänst dig med en vecka. Om du inte får svaret från oss, kontrollera först skräppostfönstret, om det fortfarande inte finns något svar, skicka e-postmeddelandet till feedback@floryday.com med titeln "" sitejabber + ditt ordernummer "". Vårt kundtjänstteam kommer att hantera det snabbt och hitta den bästa lösningen för dig. Skulle du berätta för oss ditt beställningsnummer så att vi kan kontakta dig så snart som möjligt? Vänliga hälsningar, Floryday

By Floryday F., over a year old

Question:

Yes. what's contact number and address. you Yes. what's contact number and address. you

Answer:

: Thank you for your review. Please take our deepest apologies for all the problems you encountered. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "" sitejabber+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F., over a year old

Question:

Are they scammers? were's contact number? email's continue to say you'll be contacted within 24 hours never happens. customer service will contact you Are they scammers? were's contact number? email's continue to say you'll be contacted within 24 hours never happens. customer service will contact you

Answer:

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Due to the peak season, our customer service will answer you witin one week. If you don't receive the answer from us, please check the spam box first, if still no answer, please send the email to feedback@floryday.com with the title "" sitejabber+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Would you please tell us your order number so that we can contact you as soon as possible? Best regards, Floryday

By Floryday F., over a year old

Question:

How do i return an item How do i return an item

Answer:

Thank you for your review. Please take our deepest apologies for all the problems you encountered. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "" sitejabber+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F., over a year old

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What is the return policy?
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