Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

Hi i am trying to return an item but when i sighn in it wont let me put an order number in my order number is 024379688935 Hi i am trying to return an item but when i sighn in it wont let me put an order number in my order number is 024379688935

Answer:

A: Thank you for your sharing. We sent the top solution to your email, and would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Iam having diffiulty finding a return form Iam having diffiulty finding a return form

Answer:

Thank you for your review. Please take our deepest apologies for all the problems you encountered. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "" sitejabber+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F., over a year old

Question:

Please can you tell me how you sdnd something back to floryday Please can you tell me how you sdnd something back to floryday

Answer:

Thank you for your review. Please take our deepest apologies for all the problems you encountered. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "" sitejabber+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F., over a year old

Question:

Why is it so difficult to obtain an address to return item for a refund Why is it so difficult to obtain an address to return item for a refund

Answer:

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Due to the peak season, our customer service will answer you within one week. If you don't receive the answer from us, please check the spam box first, if still no answer, please send the email to feedback@floryday.com with the title """" sitejabber+ your order number """". Our Customer Service Team will handle it promptly and find the best solution for you. Would you please tell us your order number so that we can contact you as soon as possible? Best regards, Floryday

By Floryday F., over a year old

Question:

Hej, jag har erhållit min beställda klänning mensen är alldeles för stor. beställningsnummer 2246642407 (????) kunder 20762567. vilken returadress? Hej, jag har erhållit min beställda klänning mensen är alldeles för stor. beställningsnummer 2246642407 (????) kunder 20762567. vilken returadress?

Answer:

Tack för din recension. Vänligen ta vår djupaste ursäkt för alla problem du har stött på. Vi publicerade inte returadressen offentligt, eftersom vi har många återvändande krigshus över hela världen. Vårt kundtjänstteam kommer att bekräfta det och tillhandahålla motsvarande adress efter att kunder har kontaktat oss för att starta retur- eller utbytesprocessen. Om du inte är nöjd med din beställning kan du kontakta oss inom 14 dagar efter mottagandet av artiklarna för att starta returprocessen. För mer information kan du läsa vår returpolicy: http://www.floryday.com/return-policy.html Skulle du berätta för oss ditt beställningsnummer så att vi kan kontakta dig så snart som möjligt Eller skicka e-postmeddelandet till feedback@floryday.com med titeln "sitejabber + ditt ordernummer". Vårt kundtjänstteam kommer att hantera det snabbt och hitta den bästa lösningen för dig. Vänliga hälsningar, Floryday

By Floryday F., over a year old

Question:

Hej, jag vill returnera klänning och använd adress var jag ska skicka den? min beställning nr 2268995261 Hej, jag vill returnera klänning och använd adress var jag ska skicka den? min beställning nr 2268995261

Answer:

Tack för din recension. Vänligen ta vår djupaste ursäkt för alla problem du har stött på. Vi publicerade inte returadressen offentligt, eftersom vi har många återvändande krigshus över hela världen. Vårt kundtjänstteam kommer att bekräfta det och tillhandahålla motsvarande adress efter att kunder har kontaktat oss för att starta retur- eller utbytesprocessen. Om du inte är nöjd med din beställning kan du kontakta oss inom 14 dagar efter mottagandet av artiklarna för att starta returprocessen. För mer information kan du läsa vår returpolicy: http://www.floryday.com/return-policy.html Skulle du berätta ditt korrekta ordernummer så att vi kan kontakta dig så snart som möjligt. Eller skicka e-postmeddelandet till feedback@floryday.com med titeln "sitejabber + ditt ordernummer". Vårt kundtjänstteam kommer att hantera det snabbt och hitta den bästa lösningen för dig. Vänliga hälsningar, Floryday

By Floryday F., over a year old

Question:

Hej, jag vill returnera dress och behöver adress var jag ska skicka den? min order nr 2268995261 Hej, jag vill returnera dress och behöver adress var jag ska skicka den? min order nr 2268995261

Answer:

Tack för din recension. Vänligen ta vår djupaste ursäkt för alla problem du har stött på. Vi publicerade inte returadressen offentligt, eftersom vi har många återvändande krigshus över hela världen. Vårt kundtjänstteam kommer att bekräfta det och tillhandahålla motsvarande adress efter att kunder har kontaktat oss för att starta retur- eller utbytesprocessen. Om du inte är nöjd med din beställning kan du kontakta oss inom 14 dagar efter mottagandet av artiklarna för att starta returprocessen. För mer information kan du läsa vår returpolicy: http://www.floryday.com/return-policy.html Skulle du berätta ditt korrekta ordernummer så att vi kan kontakta dig så snart som möjligt. Eller skicka e-postmeddelandet till feedback@floryday.com med titeln "sitejabber + ditt ordernummer". Vårt kundtjänstteam kommer att hantera det snabbt och hitta den bästa lösningen för dig. Vänliga hälsningar, Floryday

By Floryday F., over a year old

Question:

Having difficulty doing return been trying for over a week Having difficulty doing return been trying for over a week

Answer:

Thank you for your review. Please take our deepest apologies for all the problems you encountered. We didn't put the return address in public, since we have many return wareshouses all over the world. Our customer service team will confirm it and provide the corresponding address after customers contact us to initiate the return or exchange process. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F., over a year old

Question:

How do i return the shoes delivered to me , they are to small How do i return the shoes delivered to me , they are to small

Answer:

Thank you for your time. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. If you want to return, you can submit the request here: https://www.floryday.com/about/email.php?type=after_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Would you please tell us your order number so that we can contact you as soon as possible.Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F., over a year old

Question:

I ordered 2 tops in the amount of $62.22 i'm from canada today i checked my mastercard and i was charged $104.22 why? scam? I ordered 2 tops in the amount of $62.22 i'm from canada today i checked my mastercard and i was charged $104.22 why? scam?

Answer:

Thank you for your time. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number so that we can contact you as soon as possible.Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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