Floryday Questions & Answers

Thank you for contacting us. Yes, we can ship our products to your country. Please be assured that it can be chosen from our shipping countries drop-down list when you fill the shipping address. If you want to know more about our shipping information, you can go to http://www.floryday.com/faqs.html#faq-shipping-questions. Please contact us if you need any further assistance.

Thank you contacting us. Please know that we have our own size chart. As you know, size chart differs in different countries and as our dresses are shipped worldwide, our size chart will make things more convenient for our customers. Each clothes has its size chart and the dimensions of each size are stated under the size chart. You can refer to it and choose your size. You must take the measurements (bust, hip, waist) and compare them with those in the table of measurements so that you can choose the size that corresponds to it and the length is at your height. Our garments are small, we recommend choosing one or two sizes more. You may also refer to our Size Guide (https://www.floryday.com/measuring-guide.html) to get your own measurement. Looking forward to your order. Please contact us if you need any further assistance.

Thank you for your contacting. Please note that we need about 5-7 days to prepare our items before sending out. And it will take another 3~9 (expedited shipping) business days or 7~40 (standard shipping) business days to ship. If you want to know more about our shipping information, you can go to http://www.floryday.com/en/faqs.html#faq-shipping-questions. Best regards, Floryday

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. If you want to return, you can submit the request here: https://www.floryday.com/about/email.php?type=after_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Would you please tell us your order number so that we can contact you as soon as possible.Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Thank you for your sharing. We sent the top solution to your email, and would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Thank you for your sharing. We sent the top solution to your email, and would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Thank you for your contacting We totally understand your concern about the negative reviews. Please be assured that we always strive to offer products of high quality and good customer service, and you can also see a large number of good reviews and nice pictures from our dear customers. It is really a pity that our products didn't meet the expectations of a small partial of our customers. However, we do care about each customer's advice. After receiving their feedback, we spare no effort to solve the problems for them and also pay more attention to offering better products. Beat regards, Floryday

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. If you want to return, you can submit the request here: https://www.floryday.com/about/email.php?type=after_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Would you please tell us your order number so that we can contact you as soon as possible.Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Merci pour votre partage. Veuillez noter que nous sommes une entreprise prête à assumer la responsabilité et à aider nos clients quand ils ont des problèmes. Votre satisfaction est la chose la plus importante pour nous. Si vous souhaitez revenir, vous pouvez soumettre la demande ici: https://www.floryday.com/fr/about/email.php?type=after_sales&code=contact, nous vous répondrons dans les 24 heures. S'il vous plaît vérifier votre boîte de spam si vous ne recevez pas la réponse. Pourriez-vous nous indiquer votre numéro de commande afin que nous puissions vous contacter dans les meilleurs délais? Ou envoyez un courrier électronique à feedback@floryday.com avec le titre "sitejabber + votre numéro de commande". Notre équipe de service à la clientèle se chargera de cela rapidement et trouvera la meilleure solution pour vous. Meilleures salutations, Jour de floryday

Thank you for your contacting. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days. Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-40 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html) According to our experience and our customers' feedback, not all the orders are charged for the customs fee. It depends on the shipping company and value of your products. In some cases, there may be VAT or other taxes, and the fees are levied by the destination country. And customs and tax policies vary widely from country to country. Best regards, Floryday