Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

I ordered the wrong size. how do i exchange a purchase for a different size? I ordered the wrong size. how do i exchange a purchase for a different size?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I want to send back a dress i have ordered and now have received. the dress doesn`t suit me please give me the adress. so i can send back the dress I want to send back a dress i have ordered and now have received. the dress doesn`t suit me please give me the adress. so i can send back the dress

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

How do i return the item i purchased please some body mentioned post office do not accept returns as not enough information on the return details How do i return the item i purchased please some body mentioned post office do not accept returns as not enough information on the return details

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Hi there i want to return a dress cos it's too big and exchange for a small size. could you give me all necessary info how to do this please?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Are the shoes true to uk size? Are the shoes true to uk size?

Answer:

Thank you contacting us. Please know that we have our own size chart. As you know, size chart differs in different countries and as our dresses are shipped worldwide, our size chart will make things more convenient for our customers. Each item has its size chart and the dimensions of each size are stated under the size chart. You can refer to it and choose your size. You may also refer to our Size Guide (https://www.floryday.com/measuring-guide.html) to get your own measurement. Looking forward to your order. Please contact us if you need any further assistance.

By Floryday F., over a year old

Question:

The negative reviews are causing me a lot concern' i intended on ordering a couple of dresses for my grand-daughter's upcoming wedding...but now i'm n The negative reviews are causing me a lot concern' i intended on ordering a couple of dresses for my grand-daughter's upcoming wedding...but now i'm n

Answer:

Thank you for contacting us. We totally understand your concern about the negative reviews. Please be assured that we always strive to offer products of high quality and good customer service, and you can also see a large number of good reviews and nice pictures from our dear customers. It is really a pity that our products didn't meet the expectations of a small partial of our customers. However, we do care about each customer's advice. After receiving their feedback, we spare no effort to solve the problems for them and also pay more attention to offering better products. Thank you for your time.

By Floryday F., over a year old

Question:

If i order today when will my dresses arrive If i order today when will my dresses arrive

Answer:

Thank you for your contacting. Please note that we need about 5-7 days to prepare our items before sending out. And it will take another 3~9 (expedited shipping) business days or 7~40 (standard shipping) business days to ship. If you want to know more about our shipping information, you can go to http://www.floryday.com/faqs.html#faq-shipping-questions Please contact us if you need any further assistance.

By Floryday F., over a year old

Question:

My order was placed the beginning of april and i need it before may 15, how do i find out the eta of the order..... My order was placed the beginning of april and i need it before may 15, how do i find out the eta of the order.....

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I want to return a dress, but it will not accept my return number 029363294241 my tracking number is lt 557699053 cn I want to return a dress, but it will not accept my return number 029363294241 my tracking number is lt 557699053 cn

Answer:

Thank you for contacting. We sent the top solution to your email danielcimmerer@att.net, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I bought a dress. it's too big for me, and i would like to return it, but you will not accept my return number. I bought a dress. it's too big for me, and i would like to return it, but you will not accept my return number.

Answer:

I bought three items that are too small. I want to exchange them for a size larger. How do I do this?

By phyllis u. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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