Floryday Questions & Answers

Ask a question

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered
18% answered in 1 day
Question:

Yes please -i live in pinetown kzn-sa. how are shipping costs calculated as some items reflect free shipping. i also use size 14/38 and size shoe 7 -

Answer:

Thank you for contacting. The shipping cost depends on the weight of the items you order, the shipping method you choose and the delivery destination. Sorry that we do not provide free shipping now. Please know that we have our own size chart. As you know, size chart differs in different countries and as our dresses are shipped worldwide, our size chart will make things more convenient for our customers. Each clothes has its size chart and the dimensions of each size are stated under the size chart. You can refer to it and choose your size. You may also refer to our Size Guide (https://www.floryday.com/measuring-guide.html) to get your own measurement. Looking forward to your order. Please contact us if you need any further assistance.

By Floryday F.,
Question:

Hi, i wish to return two tops. can you please advice me what to do? my email address is : jennywcf13@gmail.com

Answer:

Thank you for contacting. We sent the top solution to your email jennywcf13@gmail.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

Answer:

Thank you for contacting. We sent the top solution to your email badkitty5284@yahoo.co again, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

I want to return two blouses. 026692665969 and 028171098257. can you help me?

Answer:

Thank you for contacting. We sent the top solution to your email Badkitty5284@yahoo.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

When am i going to receive my order? jackie trudel-lane 5137 dundee lane virginia beach, va. 23464 usa

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

Answer:

Thank you for visiting our website! Our office is located in Hong Kong. For the moment, we have warehouses located in the United States, United Kingdom, Norway, Australia and China. Products will be sent from one of these warehouses according to the stock availability. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Should you have any other questions, please contact us.

By Floryday F.,
Question:

Do you post to south africa?

Answer:

Thank you for your email. Yes! We send to your country. If you want to know more about our shipping information, you can go to http://www.floryday.com/faqs.html#faq-shipping-questions Please contact us if you need any further assistance.

By Floryday F.,
Question:

Dress too small. i want size medium. can i go to the post office and return the dress without a return label?

Answer:

Thank you for visiting our website! If you want to exchange the dress., please go to our website https://www.floryday.com/contact-us.html. You can contact us through our Online Form to reach our Support Department. Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

Are the clothes made or shipping from china.

Answer:

Thank you for visiting our website! Our office is located in Hong Kong. For the moment, we have warehouses located in the United States, United Kingdom, Norway, Australia and China. Products will be sent from one of these warehouses according to the stock availability. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Should you have any other questions, please contact us.

By Floryday F.,
Question:

What is the correct address to return 3 dresses to exchange them? crawford.cynthia@gmail.com

Answer:

Thank you for contacting. We sent the top solution to your email crawford.cynthia@gmail.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,

Can’t see your question? Ask to get answers from the Floryday staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
Floryday?
Post Review