Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

I would like to return order invoice 1731791338. it arrived far too kate, when i was already o my holiday. i had to postpone the delivery. I would like to return order invoice 1731791338. it arrived far too kate, when i was already o my holiday. i had to postpone the delivery.

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

What is the return policy does it have to go through china so the returns are very expensive? What is the return policy does it have to go through china so the returns are very expensive?

Answer:

Thank you for your sharing. We didn't put the return address in public, since we have many return warehouses all over the world. Our customer service team will confirm it and provide the corresponding address after customers contact us to initiate the return or exchange process. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

How do i return item How do i return item

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Please can you tell me when i will have my order. no 02133728229 yuntu-express many thanks olive Please can you tell me when i will have my order. no 02133728229 yuntu-express many thanks olive

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Wondering if you received my last message i would like to return a dress for a bigger size order number029715404860, Wondering if you received my last message i would like to return a dress for a bigger size order number029715404860,

Answer:

Thank you for contacting. We sent the top solution to your email dd.wpk@xtra.co.nz, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

How to retourn my merchandise? How to retourn my merchandise?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

How soon after ordering can i expect my dress? How soon after ordering can i expect my dress?

Answer:

Thank you for visiting our website. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days. Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html). Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

If i purchase a garment online from south africa where is it shipped to me from and if it needs to be returned what costs are involved?

Answer:

Thank you for visiting our website. Our company is registered in London. For the moment, we have warehouses located in the United States, United Kingdom, Norway Australia and China. Products will be sent from one of these warehouses according to the stock availability. Our website cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to floryday.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Return address for floralday .com? Return address for floralday .com?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

How to return a dress which i love but it has a mark right at the front - it's like a thumb print which has taken the colour from that spot- How to return a dress which i love but it has a mark right at the front - it's like a thumb print which has taken the colour from that spot-

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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