Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

Where is the clothing being shipped from?

Answer:

Thank you for visiting our website! Our office is located in Hong Kong. For the moment, we have warehouses located in the United States, United Kingdom, Norway Australia and China. Products will be sent from one of these warehouses according to the stock availability. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Should you have any other questions, please contact us.

By Floryday F., over a year old

Question:

Why do you not show any responses to one star reviews of your company? does it means the one star reviews are true from these customers who ordered? Why do you not show any responses to one star reviews of your company? does it means the one star reviews are true from these customers who ordered?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Can i use my visa card for making a payment? how long does it take the clothes to be received inserbia? shippment costs to serbia? sanja Can i use my visa card for making a payment? how long does it take the clothes to be received inserbia? shippment costs to serbia? sanja

Answer:

Thank you for visiting our website. We offer Credit Card & Debit Card, PayPal and many local payment methods per different countries. Please note that we need about 5-7 days to prepare our items before sending out. And it will take another 15-45 (standard shipping) business days to ship. If you want to know more about our shipping information, you can go to http://www.floryday.com/faqs.html#faq-shipping-questions Look forward to your order. Have a nice day!

By Floryday F., over a year old

Question:

Address to return items that are to small and not good quality Address to return items that are to small and not good quality

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Just checking on my order made some weeks ago Just checking on my order made some weeks ago

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Hi i would like to return my boots that i received november 20th i ordered my usual size 9 but hey are too small. my order # is020710423817 Hi i would like to return my boots that i received november 20th i ordered my usual size 9 but hey are too small. my order # is020710423817

Answer:

Thank you for contacting. We sent the top solution to your email Barbara@alcorndesign.ca, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Hi i need to return a dress which is marked as medium i would like the next size up (bigger) how do i return this dress ?? Hi i need to return a dress which is marked as medium i would like the next size up (bigger) how do i return this dress ??

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Https://www.sitejabber.com/faq/floryday.com/how-do-i-return-get-a-refund-1 Https://www.sitejabber.com/faq/floryday.com/how-do-i-return-get-a-refund-1

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Where are your items being shipped from,how long does delivery take?

Answer:

Thank you for visiting our website. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days. Shipping time: The time for your item(s) to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) and Standard Shipping (7-30 business days) to ship your item(s). The shipping time may vary in different countries Please contact us if you need any further assistance.

By Floryday F., over a year old

Question:

Whi ch country are your goods shipped from? looking too order,some reviews are being quite off putting. Whi ch country are your goods shipped from? looking too order,some reviews are being quite off putting.

Answer:

Thank you for contacting us. We are an international e-commerce company originally based in Hong Kong where our offices are located. For the moment, we have warehouses located in the United States, United Kingdom, Norway, Australia and China. Products will be sent from one of these warehouses according to the stock availability. We are still looking into launching more. Each of our products is with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that. Please contact us if you need any further assistance.

By Floryday F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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