Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

Order#023586257058 have to return for refund were do i send it back ? will not fit! Order#023586257058 have to return for refund were do i send it back ? will not fit!

Answer:

Thank you for contacting. We sent the top solution to your email jeanneroyce01@gmail.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I need address to send back order.doesnt fit. I need address to send back order.doesnt fit.

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I ordered two days ago. then read reviews about you all. hope i get what i ordered. most reviews are bad. I ordered two days ago. then read reviews about you all. hope i get what i ordered. most reviews are bad.

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I received 2 dresses in the mail that took over a month to get. they don't fit. how do i return them? I received 2 dresses in the mail that took over a month to get. they don't fit. how do i return them?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I would like to order two dresses (to the usa), and i need them by 1 july 2018. is this realistic? also, do you have a customer service phone number? I would like to order two dresses (to the usa), and i need them by 1 july 2018. is this realistic? also, do you have a customer service phone number?

Answer:

Thank you for your contacting. Normally, each article is prepared after the order has been placed, the preparation usually takes 5-7 business days before sending out. And it will take another 2~4 business days (expedited shipping) or 6~12 (standard shipping) to ship to the USA. So sorry that we do not have a customer service phone number, to take care of each inquiry better, we usually contact with customers via emails, which are convenient for sending some files such as pictures and links. This is our service e-mail service@floryday.com You may also contact us via https://www.floryday.com/es/about/email.php?type=after_sales&code=contact If you have any questions, don't hesitate to tell us here. We're always happy to help. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Address where florida purchases can be returned to.

Answer:

Thank you for contacting. We sent the top solution to your email smeyer2442@yahoo.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I need to return items on order #024194922261. please forward return info as promised when i placed my order! thanks much. I need to return items on order #024194922261. please forward return info as promised when i placed my order! thanks much.

Answer:

Thank you for contacting. We sent the top solution to your email smeyer2442@yahoo.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I need to return my purchases order #024194922261. kindly send return information as promised when order was placed! thank you! I need to return my purchases order #024194922261. kindly send return information as promised when order was placed! thank you!

Answer:

Thank you for contacting. We sent the top solution to your email smeyer2442@yahoo.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Where are you located> america? china?

Answer:

Thank you for visiting our website! Our office is located in UK. For the moment, we have warehouses located in the United States, United Kingdom, Norway Australia and China. Products will be sent from one of these warehouses according to the stock availability. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Should you have any other questions, please contact us.

By Floryday F., over a year old

Question:

I sent an email earlier asking for info to return an order. it was in the list and now not appearing. please answer I sent an email earlier asking for info to return an order. it was in the list and now not appearing. please answer

Answer:

Thank you for contacting. We sent the top solution to your email c-nichols@sky.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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