Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

I placed a order a few weeks ago it still hasn't shipped. i went to click the tracking number to see if it's shipped? and i get a blank pg every time. I placed a order a few weeks ago it still hasn't shipped. i went to click the tracking number to see if it's shipped? and i get a blank pg every time.

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I returned two orders to your kansas city storage mart via return receipt. you received on 5/21. when will i receive my refund for these items? I returned two orders to your kansas city storage mart via return receipt. you received on 5/21. when will i receive my refund for these items?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I ordered a couple of blouses on may 23rd, hoping to take them on a trip on june 5th. is this possible? I ordered a couple of blouses on may 23rd, hoping to take them on a trip on june 5th. is this possible?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

How do i return 2 items? How do i return 2 items?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

How do i return a dress to you. no returns form in parcel?? i live in leicester How do i return a dress to you. no returns form in parcel?? i live in leicester

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I want to return a dress - it does not fit - from trofaiach - austria. ulli I want to return a dress - it does not fit - from trofaiach - austria. ulli

Answer:

Thank you for contacting. We sent the top solution to your email, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I have order a blue coat wool & wool blend long sleeve lapel buttons #1115868 however description does not mention lined ? order #027764286697 I have order a blue coat wool & wool blend long sleeve lapel buttons #1115868 however description does not mention lined ? order #027764286697

Answer:

Thank you for your question. We will check with the dressmaker and send you the answer to your email. For more question, you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I will file a complaint with authorities if you do not respond or do the right thing your company seems very shady! I will file a complaint with authorities if you do not respond or do the right thing your company seems very shady!

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

How do i return order number 021259209384 and get a refund both items are too small please reply asaph How do i return order number 021259209384 and get a refund both items are too small please reply asaph

Answer:

Thank you for your sharing. We have replied to you to k.g.sncc@googlemail.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday.

By Floryday F., over a year old

Question:

Are your sizes in usa sizes or eu sizes? i'm looking at a xl dress but not sure what american size it might be... Are your sizes in usa sizes or eu sizes? i'm looking at a xl dress but not sure what american size it might be...

Answer:

Thank you contacting us. Please know that we have our own size chart. As you know, size chart differs in different countries and as our dresses are shipped worldwide, our size chart will make things more convenient for our customers. Each clothes has its size chart and the dimensions of each size are stated under the size chart. You can refer to it and choose your size. You may also refer to our Size Guide (https://www.floryday.com/measuring-guide.html) to get your own measurement. Looking forward to your order. Please contact us if you need any further assistance.

By Floryday F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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