Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

My order #028502346007 of 05/10/2018 has not arrived. why? liliana deleanu : matepuf@gmail.com My order #028502346007 of 05/10/2018 has not arrived. why? liliana deleanu : matepuf@gmail.com

Answer:

Thank you for your sharing. We have replied to you to matepuf@gmail.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday.

By Floryday F., over a year old

Question:

My order # 028502346007 of 05-10-2018 has not arrived, why? matepuf@gmail.com liliana deleanu My order # 028502346007 of 05-10-2018 has not arrived, why? matepuf@gmail.com liliana deleanu

Answer:

Thank you for your sharing. We have replied to you to matepuf@gmail.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday.

By Floryday F., over a year old

Question:

I would like to return two items. please give me address so that i can accomplish this. djohn89@columbus.rr.com I would like to return two items. please give me address so that i can accomplish this. djohn89@columbus.rr.com

Answer:

Thank you for your sharing. We have replied to you in feedback, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday.

By Floryday F., over a year old

Question:

How do i post a tracking number on a returned item? i sent it yesterday usps and it is set to arrive monday. i want to get a refund! How do i post a tracking number on a returned item? i sent it yesterday usps and it is set to arrive monday. i want to get a refund!

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Thank you for informing us of the return. Could you provide the return proof, such as tracking number or delivery receipt Please send it to feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Once you provided us with the return proof, we will initiate the refund process for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Did anyone in uk/ireland manage to get a refund? can you help me - can't contact floryday to return items. thanks jackie Did anyone in uk/ireland manage to get a refund? can you help me - can't contact floryday to return items. thanks jackie

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Thank you for informing us of the return. Could you provide the return proof, such as tracking number or delivery receipt Please send it to feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Once you provided us with the return proof, we will initiate the refund process for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Is it possible to return a dress by express post to one of your sydney locations? Is it possible to return a dress by express post to one of your sydney locations?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Thank you for informing us of the return. Could you provide the return proof, such as tracking number or delivery receipt Please send it to feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Once you provided us with the return proof, we will initiate the refund process for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Hi, my question is that i would like to return an order. how i do this without any information send to me with my order. order # 024845842221. Hi, my question is that i would like to return an order. how i do this without any information send to me with my order. order # 024845842221.

Answer:

Thank you for your sharing. We have sent an email to your email josiereyes4@gmail.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday.

By Floryday F., over a year old

Question:

I accidently ordered 2 items that were exactly the same. obviously i only wish to keep one of them. how do i return the unwanted item? I accidently ordered 2 items that were exactly the same. obviously i only wish to keep one of them. how do i return the unwanted item?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Thank you for informing us of the return. Could you provide the return proof, such as tracking number or delivery receipt Please send it to feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Once you provided us with the return proof, we will initiate the refund process for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I want a returns address so i can return a dress . i live in manchester, england I want a returns address so i can return a dress . i live in manchester, england

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Thank you for informing us of the return. Could you provide the return proof, such as tracking number or delivery receipt Please send it to feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Once you provided us with the return proof, we will initiate the refund process for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I ordered from you and you charged my account on april 17th. still no sign of my order. can you investigate for me? I ordered from you and you charged my account on april 17th. still no sign of my order. can you investigate for me?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Thank you for informing us of the return. Could you provide the return proof, such as tracking number or delivery receipt Please send it to feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Once you provided us with the return proof, we will initiate the refund process for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

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Typical questions asked:

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