Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

I can not track send e-packet with dresses. why? I can not track send e-packet with dresses. why?

Answer:

A: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

How do i print a return label for my purchase? How do i print a return label for my purchase?

Answer:

A: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I ordered some dresses and have a wedding to attend next week. could you please reply to my emails and let me know if they have been despatched. I ordered some dresses and have a wedding to attend next week. could you please reply to my emails and let me know if they have been despatched.

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Hi i have a parcel back to you, the jumper is not what i thought, i'm a first time buyer but will buy again. how do i return the goods to you Hi i have a parcel back to you, the jumper is not what i thought, i'm a first time buyer but will buy again. how do i return the goods to you

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I wish to return a dress from england. i received it yesterday. please provide information about how i can do this and the address to send it to. I wish to return a dress from england. i received it yesterday. please provide information about how i can do this and the address to send it to.

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Why do every off name company online have a negative report. r their any company's that are r not well known real. Why do every off name company online have a negative report. r their any company's that are r not well known real.

Answer:

We totally understand your concern about the negative reviews. Please be assured that we always strive to offer products of high quality and good customer service, and you can also see a large number of good reviews and nice pictures from our dear customers. It is really a pity that our products didn't meet the expectations of a small partial of our customers. However, we do care about each customer's advice. After receiving their feedback, we spare no effort to solve the problems for them and also pay more attention to offering better products. We are sure that our products will not let you down

By Floryday F., over a year old

Question:

What to place a order but very scared to do so, so much negative respond, What to place a order but very scared to do so, so much negative respond,

Answer:

We totally understand your concern about the negative reviews. Please be assured that we always strive to offer products of high quality and good customer service, and you can also see a large number of good reviews and nice pictures from our dear customers. It is really a pity that our products didn't meet the expectations of a small partial of our customers. However, we do care about each customer's advice. After receiving their feedback, we spare no effort to solve the problems for them and also pay more attention to offering better products. We are sure that our products will not let you down.

By Floryday F., over a year old

Question:

Hello i want to return some clothes for exchange. i live in belgium, were can i send my paquet liliane.vandenbussche@live.com commande n 029922071 Hello i want to return some clothes for exchange. i live in belgium, were can i send my paquet liliane.vandenbussche@live.com commande n 029922071

Answer:

Thank you for your sharing. We are sorry for what happened, we sent the top solution to your email, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Hi i need to return 2 items out of the four i purchased they are the wrong size. what do i do next??please Hi i need to return 2 items out of the four i purchased they are the wrong size. what do i do next??please

Answer:

A: Thank you for your sharing. Please rest assured that we are not scam. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I would like to return a recent purchase as material is see through and not as i expected. how do i return. thank you. I would like to return a recent purchase as material is see through and not as i expected. how do i return. thank you.

Answer:

A: Thank you for your sharing. Please rest assured that we are not scam. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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