Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

How do i return an order? How do i return an order?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

How do i return a dress that i purchased from u that doesnt fit How do i return a dress that i purchased from u that doesnt fit

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I want to return two items. how do i do this? what is your customer service phone number? I want to return two items. how do i do this? what is your customer service phone number?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I need to return a dress back to you asap please as it is too big, and i would like a refund, kind regards, mrs a roebuck I need to return a dress back to you asap please as it is too big, and i would like a refund, kind regards, mrs a roebuck

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

How do i return an item i am completely dissatisfied with? shrunk the first time it was rinsed! How do i return an item i am completely dissatisfied with? shrunk the first time it was rinsed!

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Please send floryday address to return dresses. my number for dresses is 023911212199. you have my info by order number. thank you. Please send floryday address to return dresses. my number for dresses is 023911212199. you have my info by order number. thank you.

Answer:

Thank you for your contacting. We have sent an email to lilmarquess1@gmail.com. Could you plesae have a check? Have a nice day!

By Floryday F., over a year old

Question:

Contact details and return address Contact details and return address

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Order no.021488367096 i would like to return this dress but still haven't been able to because of your poor customer service .i need your address ple Order no.021488367096 i would like to return this dress but still haven't been able to because of your poor customer service .i need your address ple

Answer:

Thank you for your inquiry. We have sent an email to your email address eirwen24@btinternet.com about the return address. Could you please check for that? Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

How do ireturn an item (1645140352).from nz. i accidentally bought two. what is your address. regards angela lindsay How do ireturn an item (1645140352).from nz. i accidentally bought two. what is your address. regards angela lindsay

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Hi, i ordered a dress today (before reading all the negative reviews!) and am now concerned that there may be additional charges to pay to the uk?

Answer:

Thank you for your inquiry. According to our experience and our customers' feedback, not all the orders are charged for the customs fee. It depends on the shipping company and value of your products. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. Since customs and taxation policies vary widely from country to country, it is hard for us to control over these charges and predict what they may be. However, based on our experience, such situation is very rare. If it happens, please contact us and our after-sale staff will offer satisfactory solutions to help you. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. If you have any problems, please send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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