Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

I don't receive my dresses I don't receive my dresses

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards,

By Floryday F., over a year old

Question:

Do you employ people to write the positive reviews? the ones written in english all use a very similar style of writing. Do you employ people to write the positive reviews? the ones written in english all use a very similar style of writing.

Answer:

Thank you for your reply. Please assure that all the reviews were wrote by our customer. Any question, please feel free to contact us.

By Floryday F., over a year old

Question:

Where are you situated?

Answer:

We are an international e-commerce company originally based in Hong Kong. For the moment, we have warehouses located in the United States, United Kingdom, Norway Australia and China. Products will be sent from one of these warehouses according to the stock availability. We are still looking into launching more. For more questions, you may also contact us via https://www.floryday.com/contact-us.html. Best, Floryday.com

By Floryday F., over a year old

Question:

Please check status of my order...no 5338023946 and the extra amount of 41.21 dhl express are now requesting. i am not paying this. Please check status of my order...no 5338023946 and the extra amount of 41.21 dhl express are now requesting. i am not paying this.

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards,

By Floryday F., over a year old

Question:

How long does the shipping take to the uk? if i order today 07/12/2017 will i get it before christmas? How long does the shipping take to the uk? if i order today 07/12/2017 will i get it before christmas?

Answer:

Thank you for contacting us. The order will be sent out within 7 days from the day you place the order. Shipping time depends on the shipping method you choose. We have expedited shipping for 3-7 business days and 5-8 business days for standard shipping to your country. Please contact us if you need any further assistance.

By Floryday F., over a year old

Question:

Did anyone else have to pay an extra 20 euro on top of delivery after paying already for vat and duty. Did anyone else have to pay an extra 20 euro on top of delivery after paying already for vat and duty.

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards,

By Floryday F., over a year old

Question:

Where do i send a return item?? i need the address!!.. do not send me any forms ..they do not answer my qiestion

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I placed an order on 11/12/17. i have not received any confirmation that my order was received. alice blanchette. left message on your machine. I placed an order on 11/12/17. i have not received any confirmation that my order was received. alice blanchette. left message on your machine.

Answer:

Thank you for shopping on our website! We have checked and confirmed that your order is already being prepared. We have already sent you an email about the order 024330947758 to your alice80caddy@gmail.com, please check it and if you have any other questions, you could just reply that email and we will help solve the problems for you. Once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us. Please contact us if you need any further assistance.

By Floryday F., over a year old

Question:

Order no. 021756170695 order not received. please refund immediately. myla davis 65 arcand dr, st. albert canada Order no. 021756170695 order not received. please refund immediately. myla davis 65 arcand dr, st. albert canada

Answer:

Thank you for your email. We do appreciate for your kind understanding. We will issue you the refund as agreed in 24 hours. The refund will be back to the original account you used to pay for this order in 7-15 working days, depending on the bank processing time. Hope you could understand that. Please contact us if you need any further assistance.

By Floryday F., over a year old

Question:

I have two of my items do not fit what is the return address? i want to place an additional order but so far the return seems to difficult. I have two of my items do not fit what is the return address? i want to place an additional order but so far the return seems to difficult.

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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