Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

Hi i am returning my dresses, but the courier company is phoning this number and no answer +442030971897. please advise urgently what we should do. Hi i am returning my dresses, but the courier company is phoning this number and no answer +442030971897. please advise urgently what we should do.

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Return address please Return address please

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Please let me know where my order is 021778634866 supposedly held up in customs inlondon now for nearly three weeks

Answer:

Thank you for your sharing. We are sorry for what happened, we sent the top solution to your email, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Hi, are your sizes the same as australian sizes Hi, are your sizes the same as australian sizes

Answer:

Thank you for visiting our website. Please know that we have our own size chart. As you know, size chart differs in different countries and as our dresses are shipped worldwide, our size chart will make things more convenient for our customers. Each dress has its size chart and the dimensions of each size are stated under the size chart. You can refer to it and choose your size. You may check the measuring guide via the link http://www.floryday.com/measuring-guide.html to get professional measuring Please contact us via feedback@floryday.com if you need any further assistance.

By Floryday F., over a year old

Question:

Where can i send a return????

Answer:

Hi Mary, have you received our solutions to your email Grammamlw@gmail.com? Pls check your mailbox, we are looking forward to your reply. Thank you.

By Floryday F., over a year old

Question:

What do i need to do to return a dress? What do i need to do to return a dress?

Answer:

Sorry for being late! Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

What are the waist and hip measurements for xxl and 3xxl What are the waist and hip measurements for xxl and 3xxl

Answer:

Thank you for visiting our website. Please know that we have our own size chart. As you know, size chart differs in different countries and as our dresses are shipped worldwide, our size chart will make things more convenient for our customers. Each dress has its size chart and the dimensions of each size are stated under the size chart. You can refer to it and choose your size. You may check the measuring guide via the link http://www.floryday.com/measuring-guide.html to get professional measuring Please contact us if you need any further assistance via feedback@floryday.com.

By Floryday F., over a year old

Question:

How do i return my parcel as i cannot print a returns label off How do i return my parcel as i cannot print a returns label off

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

Need to return items but do not have a returns id or adrress Need to return items but do not have a returns id or adrress

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F., over a year old

Question:

I am from australia. if i order a dress within the next 24 hours how long will it take to get to me. I am from australia. if i order a dress within the next 24 hours how long will it take to get to me.

Answer:

Thank you for contacting us. The order will be sent out within 7 days from the day you place the order. Shipping time depends on the shipping method you choose. We have expedited shipping for 3-6 business days and 7-14 business days for standard shipping. Please contact us if you need any further assistance.

By Floryday F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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