Floryday Questions & Answers

Ask a question

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered
18% answered in 1 day
Question:

Answer:

Thank you for contacting. We sent the email to your gmail.com, please check, as well as your spam box. Thank you for your time. Nice day!

By Floryday F.,
Question:

I am absolutely disappointed in the dress that arrived at my house today. i want to return this item.

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

What & how to do if i want an item to return

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

Are they the same co as rose gal?

Answer:

Thank you for contacting. No, we are not. Should you have any other questions, please contact us via feedback@floryday.com.

By Floryday F.,
Question:

How do i return my purchases.

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" trustpilot+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

Answer:

Thank you for contacting. If you wrote email to us, we will answered you within 24 hours for sure. If you didn't receive it, please check your spam box as well. Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will for you. Thank you for your time and have a nice day!

By Floryday F.,
Question:

Answer:

Thank you for visiting our website! Our office is located in UK and our warehouse is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Now we have warehouse for returning in UK, Australia, Norway and United States so that our customers have better shopping experiences, and we'll expand it in other countries and district in the near future. Should you have any other questions, please contact us via feedback@floryday.com.

By Floryday F.,
Question:

Do i have to pay duty when goods are delivered? i live in republic of ireland

Answer:

Thank you for contacting us! There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. However, based on our experience, such situation is very rare. Meanwhile, we do care our customers' shopping experience very much. If you have been charged for any extra custom fee, you just need to send us a copy of the customs invoice with tracking number on it, and our workers at after-sale department will give you a satisfying solution. If you still have concern about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do. Please contact via feedback@floryday.com us if you need any further assistance.

By Floryday F.,
Question:

I placed an order with floryday from the uk on 19th may and am still waiting for delivery. please can i have an idea of how long the delivery usually takes?

Answer:

Thank you for your sharing. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number"". Our Customer Service Team will check the status for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

Hi, could you ship to moscow? and how long?

Answer:

Thank you for contacting us. Yes, we ship to your country. The order will be sent out within 7 days from the day you place the order. And it needs 10-17 business days for standard shipping to your country. Please contact us via feedback@floryday.com if you need any further assistance.

By Floryday F.,

Can’t see your question? Ask to get answers from the Floryday staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
Floryday?
Post Review