Floryday Questions & Answers

Ask a question

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered
18% answered in 1 day
Question:

Hi i am still waiting for my order to arrive. how can i check it's on the way?

Answer:

Thank you for contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and check the status for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

How long does delivery take?

Answer:

Thank you for contacting us. The order will be sent out within 7 days from the day you place the order. Shipping time depends on the shipping method you choose. We have expedited shipping for 3-6 business days and 15-20 business days for standard shipping depends on which country are you from. Please contact us via feedback@floryday.com if you need any further assistance.

By Floryday F.,
Question:

I was on your sight on monday and ordered some dresses i have not heard from u and i gave my credit card number olive harte

Answer:

Thank you for contacting. Would you please send your order number to feedback@floryday.com, we can check the information for you. Please contact us if you need any further assistance.

By Floryday F.,
Question:

Usually a size 10 in clothed but when measuring against your size chart it states a l... do you thibk this would be correct? many thanks

Answer:

Thank you for visiting our website. Please know that we have our own size chart. As you know, size chart differs in different countries and as our dresses are shipped worldwide, our size chart will make things more convenient for our customers. Each dress has its size chart and the dimensions of each size are stated under the size chart. You can refer to it and choose your size. You may check the measuring guide via the link http://www.floryday.com/measuring-guide.html to get professional measuring. You may also provide the ID or the link of the item you like and your measurement via http://www.floryday.com/en/about/email.php, so our pre-sale customer service can help you double check with our dressmaker. Please contact us if you need any further assistance.

By Floryday F.,
Question:

How is the quality of merchandise and service<

Answer:

Thank you for contacting. Please be assured that our products are made with high quality. We have our own factories and all the items will go through a series of strict production and inspection. Any problems, you can contact us via feedback@floryday.com, we will reply to you within 24 hours. Nice day!

By Floryday F.,
Question:

Is this an american site

Answer:

Thank you for visiting our website! Our office is located in UK and our warehouse is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Now we have warehouse for returning in UK, Australia, Norway and United States so that our customers have better shopping experiences, and we'll expand it in other countries and district in the near future. Should you have any other questions, please contact us via feedback@floryday.com.

By Floryday F.,
Question:

Are the sizes to small or large on you when you try them on? i'm hoping for just right. j/s

Answer:

Thank you for visiting our website. Please know that we have our own size chart. As you know, size chart differs in different countries and as our dresses are shipped worldwide, our size chart will make things more convenient for our customers. Each dress has its size chart and the dimensions of each size are stated under the size chart. You can refer to it and choose your size. You may check the measuring guide via the link http://www.floryday.com/measuring-guide.html to get professional measuring Please contact us via feedback@floryday.com if you need any further assistance.

By Floryday F.,
Question:

I placed an order march 2 and have not received anything in 21 days, even though my payment was placed. what's the deal? should i be worried? i have contacted floryday many times and have received conflicting responses. please help, i'm concerned and would really love to love floryday like others.

Answer:

Thank you for contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
Question:

How long does it take to ship to ireland

Answer:

Thank you for contacting us. The order will be sent out within 7 days from the day you place the order. Shipping time depends on the shipping method you choose. We have expedited shipping for 3-6 business days and 15-20 business days for standard shipping to Ireland. Please contact us via feedback@floryday.com if you need any further assistance.

By Floryday F.,
Question:

Hello, could you tell me what size dress you would recommend for uk size 12/14?

Answer:

Thank you for visiting our website. Please know that we have our own size chart. As you know, size chart differs in different countries and as our dresses are shipped worldwide, our size chart will make things more convenient for our customers. Each dress has its size chart and the dimensions of each size are stated under the size chart. You can refer to it and choose your size. You may check the measuring guide via the link http://www.floryday.com/measuring-guide.html to get professional measuring. You may also provide the ID or the link of the item you like and your measurement via http://www.floryday.com/en/about/email.php, so our pre-sale customer service can help you double check with our dressmaker. Please contact us if you need any further assistance.

By Floryday F.,

Can’t see your question? Ask to get answers from the Floryday staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
Floryday?
Post Review